You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Why won’t my phone let me update? It says Stay connected to internet but I am. I can’t use service until I get it and I can’t

Why won’t my phone let me update? It says Stay connected to internet but I am. I can’t use service until I get it and I can’t

Posted on Nov 15, 2022 10:10 PM

Reply
Question marked as Top-ranking reply

Posted on Nov 15, 2022 10:14 PM

Restart your iPhone and make sure you have enough storage to install the update. Connect to good Wi-Fi (not hotspot) and make sure Aeroplane Mode is off.


Make sure you aren’t using any VPNs, proxies or have a beta profile installed.


If all of the above doesn’t work, you will need to update using a computer.


Learn how to update your device manually if you're using a Mac with macOS Catalina or later, or if you're using a Mac with macOS Mojave or earlier or a Windows PC.

1 reply
Question marked as Top-ranking reply

Nov 15, 2022 10:14 PM in response to miciah112

Restart your iPhone and make sure you have enough storage to install the update. Connect to good Wi-Fi (not hotspot) and make sure Aeroplane Mode is off.


Make sure you aren’t using any VPNs, proxies or have a beta profile installed.


If all of the above doesn’t work, you will need to update using a computer.


Learn how to update your device manually if you're using a Mac with macOS Catalina or later, or if you're using a Mac with macOS Mojave or earlier or a Windows PC.

Why won’t my phone let me update? It says Stay connected to internet but I am. I can’t use service until I get it and I can’t

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.