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Why won’t my phone let me update? It says Stay connected to internet but I am. I can’t use service until I get it and I can’t

Why won’t my phone let me update? It says Stay connected to internet but I am. I can’t use service until I get it and I can’t

Posted on Nov 15, 2022 10:10 PM

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Posted on Nov 15, 2022 10:14 PM

Restart your iPhone and make sure you have enough storage to install the update. Connect to good Wi-Fi (not hotspot) and make sure Aeroplane Mode is off.


Make sure you aren’t using any VPNs, proxies or have a beta profile installed.


If all of the above doesn’t work, you will need to update using a computer.


Learn how to update your device manually if you're using a Mac with macOS Catalina or later, or if you're using a Mac with macOS Mojave or earlier or a Windows PC.

1 reply
Question marked as Best reply

Nov 15, 2022 10:14 PM in response to miciah112

Restart your iPhone and make sure you have enough storage to install the update. Connect to good Wi-Fi (not hotspot) and make sure Aeroplane Mode is off.


Make sure you aren’t using any VPNs, proxies or have a beta profile installed.


If all of the above doesn’t work, you will need to update using a computer.


Learn how to update your device manually if you're using a Mac with macOS Catalina or later, or if you're using a Mac with macOS Mojave or earlier or a Windows PC.

Why won’t my phone let me update? It says Stay connected to internet but I am. I can’t use service until I get it and I can’t

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