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iphone 11 wont start up no matter what i do

iphone 11 wont start up no matter what i do

iPhone 11

Posted on Nov 16, 2022 7:25 AM

Reply
Question marked as Top-ranking reply

Posted on Nov 16, 2022 5:29 PM

Hi markobucko

Welcome to the Apple Community.


Wondering which iOS version is installed on your iPhone 11,

and

what you were doing when the iPhone became unresponsive, (eg. using an app / not in use / updating / etc.)

and

what you have tried, (restart, force restart, etc.)

and

if there were any error messages (update failed, locked because too many wrong passwords, activation lock, etc)

and

what the screen looks like now (blank , apple logo, apple logo with progress bar etc)

_________________________________________________________________________


If you haven't tried:

How to: Restart your iPhone – Apple Support


How to: Force restart iPhone – Apple Support

or

Perhaps this article from Apple Support may help:

If your iPhone won't turn on or is frozen - Apple Support

________________________________________________


If needed:

There is a "Get Support" link to Apple at top right on this discussion page.


or

Apple phone numbers around the 

Contact Apple for support and service - Apple Support


All the best :-)

4 replies
Question marked as Top-ranking reply

Nov 16, 2022 5:29 PM in response to markobucko

Hi markobucko

Welcome to the Apple Community.


Wondering which iOS version is installed on your iPhone 11,

and

what you were doing when the iPhone became unresponsive, (eg. using an app / not in use / updating / etc.)

and

what you have tried, (restart, force restart, etc.)

and

if there were any error messages (update failed, locked because too many wrong passwords, activation lock, etc)

and

what the screen looks like now (blank , apple logo, apple logo with progress bar etc)

_________________________________________________________________________


If you haven't tried:

How to: Restart your iPhone – Apple Support


How to: Force restart iPhone – Apple Support

or

Perhaps this article from Apple Support may help:

If your iPhone won't turn on or is frozen - Apple Support

________________________________________________


If needed:

There is a "Get Support" link to Apple at top right on this discussion page.


or

Apple phone numbers around the 

Contact Apple for support and service - Apple Support


All the best :-)

Nov 17, 2022 1:16 PM in response to markobucko

Thank you for your reply, markobucko.

So, if the storage was full, it urgently needed a backing up of the data to a computer, and deleting of some files.

If more items were added, the iPhone likely does not have enough memory / storage space in which to operate.


Sorry I do not know what is needed / possible in this unusual situation.

or whether the data on the iPhone could still be accessed from a computer, to ease the storage / memory load.


If the matter is complicated by the battery not charging, that could still be the main cause:

Battery replacement estimates (more like US$70 for iPhone11) can be obtained from the page below.

iPhone Battery Repair & Replacement - Apple Support


If this is not how you received that quote already:

It would seem best to take the iPhone to an Apple Store for a proper evaluation.

They will generally look into the matter, and give advice, or an estimate if work is necessary.

A "Genius Bar" reservation is recommended:

Genius Bar Reservation and Apple Support Options - Apple


If you want to check if the iPhone has any warranty / Care coverage

You could enter it's serial number:

Check Your Service and Support Coverage - Apple Support

Nov 17, 2022 12:59 AM in response to markobucko

Hi,

thanks for the response

it’s my daughter’s phone (13).she has all the available updates but was getting a message saying storage was full for a few days .

she hands the phone over at night and in the morning ,it’s was unresponsive.

it’s like the battery is dead but I’ve left it on charge all day and iTunes doesn’t acknowledge a phone is connected .

phone is a year old and Apple say 380 to fix without even looking at it .


iphone 11 wont start up no matter what i do

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