iPhone 12 Pro Max Portrait Camera 1X not working

I tried updating, tried even with new camera from other working phone still does same in my phone. 2.5x works fine but when I put in 1X in portrait mode the app freezes and need to wait for few mins to use normal camera. Does anyone know how to fix this issue

🙏


iPhone 12 Pro Max

Posted on Nov 16, 2022 4:36 PM

Reply
1 reply

Nov 19, 2022 11:14 AM in response to imaginekp

Hi imaginekp,


To help troubleshoot, test the behavior after restarting your iPhone and after removing any case that is on the device. Additionally, ensure your iPhone has at least 1GB of available storage, as storage can affect performance of iPhone: About iOS or iPadOS performance on your iPhone, iPad, or iPod touch - Apple Support


You can check your device's storage in Settings > General > [Device] Storage. For best performance, try to maintain at least 1GB of free space. If your available storage is consistently less than 1GB, your device might slow down as iOS repeatedly makes room for more content.


If the issue persists, reach out to Apple Support directly for assistance with diagnosing the camera. You can see that outlined here: If the camera or flash on your iPhone, iPad, or iPod touch isn't working - Apple Support


Contact Apple Support
If the camera or flash still isn't working properly, contact Apple Support to discuss service options.


Kind regards.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPhone 12 Pro Max Portrait Camera 1X not working

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.