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Screen time passcode bug

I forgot the screen time passcode, I tried to reset it following the below

  • go to settings
  • go to Screen-time
  • press Change screen time passcode
  • Again press change screen time passcode on the pop-up
  • Clicked on Forgot passcode?
  • Entered iCloud logging details (that I am 100% sure it is correct)


Unfortunately same screen of failed attempts , any help?


iPhone 7 Plus

Posted on Nov 17, 2022 5:53 AM

Reply
Question marked as Best reply

Posted on Nov 17, 2022 5:57 AM

These are the minimum requirements to reset the ScreenTime passcode:

  • The device must run iOS/iPadOS 13.4 or later;

AND

  • You must know the Apple ID & Password that were used to set up that ScreenTime Passcode.

If you meet both above requirements, these are the instructions:--> If you forgot your Screen Time passcode – Apple Support


Shouldn't be this case, you need to erase that device following these instructions (even if related to the passcode to lock/unlock device's screen):--> If you forgot the passcode on your iPhone, or your iPhone is disabled - Apple Support

The bad news is that you cannot restore data from a backup, since the ScreenTime passcode would come back in.

Regards

Giulio

2 replies
Question marked as Best reply

Nov 17, 2022 5:57 AM in response to Andrew_Y07

These are the minimum requirements to reset the ScreenTime passcode:

  • The device must run iOS/iPadOS 13.4 or later;

AND

  • You must know the Apple ID & Password that were used to set up that ScreenTime Passcode.

If you meet both above requirements, these are the instructions:--> If you forgot your Screen Time passcode – Apple Support


Shouldn't be this case, you need to erase that device following these instructions (even if related to the passcode to lock/unlock device's screen):--> If you forgot the passcode on your iPhone, or your iPhone is disabled - Apple Support

The bad news is that you cannot restore data from a backup, since the ScreenTime passcode would come back in.

Regards

Giulio

Screen time passcode bug

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