Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Tried changing passcode couple of time and for some reason it keeps asking again for the old passcode !

Looks like I am in a loop of changing passcode , entering Apple ID , ending with again asking for old passcode.

iPhone 13 Pro

Posted on Nov 18, 2022 2:28 AM

Reply
Question marked as Best reply

Posted on Nov 18, 2022 2:43 AM

If you're talking about the Screen Time passcode:

These are the minimum requirements to reset the ScreenTime passcode:

  • The device must run iOS/iPadOS 13.4 or later;

AND

  • You must know the Apple ID & Password that were used to set up that ScreenTime Passcode.

If you meet both above requirements, these are the instructions:--> If you forgot your Screen Time passcode – Apple Support


Shouldn't be this case, you need to erase that device following these instructions (even if related to the passcode to lock/unlock device's screen):--> If you forgot the passcode on your iPhone, or your iPhone is disabled - Apple Support

The bad news is that you cannot restore data from a backup, since the ScreenTime passcode would come back in.


If you mean something different, please specify your needs better.

Regards

Giulio

1 reply
Question marked as Best reply

Nov 18, 2022 2:43 AM in response to Snahl

If you're talking about the Screen Time passcode:

These are the minimum requirements to reset the ScreenTime passcode:

  • The device must run iOS/iPadOS 13.4 or later;

AND

  • You must know the Apple ID & Password that were used to set up that ScreenTime Passcode.

If you meet both above requirements, these are the instructions:--> If you forgot your Screen Time passcode – Apple Support


Shouldn't be this case, you need to erase that device following these instructions (even if related to the passcode to lock/unlock device's screen):--> If you forgot the passcode on your iPhone, or your iPhone is disabled - Apple Support

The bad news is that you cannot restore data from a backup, since the ScreenTime passcode would come back in.


If you mean something different, please specify your needs better.

Regards

Giulio

Tried changing passcode couple of time and for some reason it keeps asking again for the old passcode !

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.