iMessage list of names
I’m seeing a grey square next to a name in my iPhone messages list instead of a circle with initials? Sometimes it’s a square and sometimes it’s a circle with their initials with this specific person?
iPhone 13, iOS 15
User profile for user:
R_Gabriel
User level:
Community Specialist
Hey there, and welcome to Apple Support Communities Curioustoknowplease,
We appreciate your patience. Since your posted profile states you are running iOS 15 on a iPhone 13, we would like to inform you an update has been released. Updating can help with most irregularities the device is experiencing. Please back up your device and update it to iOS 16.1.1 For more information, check out:
Back up your iPhone: How to back up your iPhone, iPad, and iPod touch - Apple Support
" How to back up your iPhone or iPad with iCloud
If you back up your iPhone or iPad, you'll have a copy of your information to use in case your device is ever replaced, lost, or damaged.
- Connect your device to a Wi-Fi network.
- Go to Settings > [your name], and tap iCloud.
![iPhone showing the screen at Settings [your name]. iCloud is selected.](https://support.apple.com/library/content/dam/edam/applecare/images/en_US/icloud/ios16-iphone-13-pro-settings-apple-id-icloud-cropped.png)
3. Tap iCloud Backup.
4. Tap Back Up Now. Stay connected to your Wi-Fi network until the process ends. Under Back Up Now, you'll see the date and time of your last backup. If you get an alert that you don't have enough iCloud storage space to complete the backup, follow the onscreen steps to upgrade your iCloud storage.
![An iPhone showing the screen at Settings > [your name] > iCloud > iCloud Backup. The iCloud Backup toggle is turned on.](https://support.apple.com/library/content/dam/edam/applecare/images/en_US/icloud/ios16-iphone-13-pro-settings-apple-id-icloud-backup-cropped.png)
Automatically back up with iCloud Backup
- Make sure that iCloud Backup is turned on in Settings > [your name] > iCloud > iCloud Backup.
- Connect your device to a power source.
- Connect your device to a Wi-Fi network.
- Make sure that your device's screen is locked.
- If you get an alert says that you don't have enough iCloud storage space to complete the backup, follow the onscreen steps to buy more storage. "
Update your iPhone: Update your iPhone or iPad - Apple Support
" Update your iPhone or iPad
Learn how to update your iPhone or iPad to the latest version of iOS or iPadOS.
You can update your iPhone or iPad to the latest version of iOS or iPadOS wirelessly.
If the update doesn't appear on your device, use your computer to update your device manually. Learn how to update your device manually if you're using a Mac with macOS Catalina or later, or if you're using a Mac with macOS Mojave or earlier or a Windows PC.
Update your iPhone or iPad wirelessly
- Back up your device using iCloud or your computer.
- Plug your device into power and connect to the internet with Wi-Fi.
- Go to Settings > General, then tap Software Update.
- If you see more than one software update option available, choose the one that you want to install.
5. Tap Install Now. If you see Download and Install instead, tap it to download the update, enter your passcode, then tap Install Now. If you don't know your passcode, learn what to do.
If you get an alert when updating wirelessly
Learn what to do if you see an alert message while trying to update your device wirelessly.
Some software updates aren't available wirelessly. VPN or proxy connections might prevent your device from contacting the update servers.
If you need more space when updating wirelessly
If a message asks to temporarily remove apps because the software needs more space for the update, tap Continue to allow apps to be removed. After installation is complete, those apps are automatically reinstalled. If you tap Cancel instead, you can delete content manually from your device to add more space. "
Let us know if you are still experiencing the same issue after you update.
Kindest regards!