Not receiving Screen Time requests after update

Since this week’s iOS update, I’m no longer receiving Screen Time request notifications from my kids. The request is now coming through in iMessage on my MacBook Pro but is not clickable. So is totally useless. And then the request message doesn’t even show up in the same text thread on iPhone. I cannot find settings for this anywhere. Anyone else? Help!

iPhone 13 Pro Max, iOS 16

Posted on Nov 18, 2022 8:07 AM

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Posted on Feb 21, 2023 9:56 PM

Thanks to spuppyjduen response, I went into my iphone under settings--messages--send and receive. Now, my phone number and @icloud email were checked but not my @me account or my apple account email. I checked mark both of them and then I started receiving my kids notifications for screen time approval. I think what did it for me was the @me account being checked. Now some of you may not have the @me account (depends what year you created the icloud account). To be safe, just check mark all the accounts and that should fix the issue. Hope this helps.

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Feb 21, 2023 9:56 PM in response to carissa_lyn

Thanks to spuppyjduen response, I went into my iphone under settings--messages--send and receive. Now, my phone number and @icloud email were checked but not my @me account or my apple account email. I checked mark both of them and then I started receiving my kids notifications for screen time approval. I think what did it for me was the @me account being checked. Now some of you may not have the @me account (depends what year you created the icloud account). To be safe, just check mark all the accounts and that should fix the issue. Hope this helps.

Jan 28, 2023 7:19 AM in response to carissa_lyn

I fixed this by changing my apple id email the the one that ends in @icloud. I was using the gmail one before. I found out the requests were being delivered to my sons ipad. The unknown contacts are blocked so he couldn’t even open it so never noticed. Now that I have the @icloud email as my apple id and I re signed into my iphone, ipad, and macbook, I have the notifications working again. HOWEVER screen time is erasing the app limits at random times. It’s not mu kids. They even come up to me and say “look mom, it’s unblocked” only the downtime seems to work consistently

Nov 20, 2022 5:26 PM in response to carissa_lyn

Hi carissa_lyn,


Thanks for coming to Apple Support Communities for help today.


Have you restarted all devices? This can sometimes resolve minor issues.


If that doesn't help, try deleting all screen time parameters for your kids and then setting them up again. This might trigger the requests to start working again. If you need a refresher on the set up, please see: Use parental controls on your child's iPhone, iPad, and iPod touch.


Let us know what happens.


Have a fantastic day!


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Not receiving Screen Time requests after update

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