Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Face ID has been disabled on your iPhone

Face ID has been disabled on your iPhone 


iPhone X, iOS 16

Posted on Nov 18, 2022 11:17 AM

Reply
2 replies

Nov 18, 2022 11:52 AM in response to Justinsalinas

According to Apple:

Using diagnostics available in iOS 14.6 or later, Apple has detected an issue with your TrueDepth camera that might cause it to not function as expected. The TrueDepth camera contains lasers, which might be disabled for safety reasons if the device malfunctions or is damaged. This won't prevent you from using your iPhone or iPad, but until your iPhone or iPad is updated or serviced, you might not be able to use Face ID, Animoji, Memoji, and some other features that use the front camera.


As a result, I recommend service.


Service Checklist:



Click ▶︎ Start a Service Request. ⚛️



Need more help?


Click ▶︎ Check Repair Status. 🔧

Face ID has been disabled on your iPhone

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.