AirPods Pro 2 engraving not showing on screen

Hi,


i ordered some new AirPods Pro, the new second generation, and I let them engrave with my name. Apple says, while connecting, or opening the case, it should show a picture of the case, with my name on it. It does not. It only shows a standard case without engraving.


i did delete the AirPods, and connected them again. Worked great, but still no engraving on the screen. Is this a known bug, or am I doing something wrong?


Thank you in advance!

iPhone 14 Pro Max, iOS 16

Posted on Nov 20, 2022 6:15 AM

Reply
111 replies

Jul 3, 2023 6:16 PM in response to CycloneCleaver

Apple is getting to wrong side of cuustomer support. I have the same issue with my AirPods Pro (Gen 2) where engravings are not showing up on phone. I have visited apple store here in Melbourne multiple times and each time they stalled the issue that it will be fixed with new OS update but it didn't. Today, a very rude apple team member clearly told me that it is not a documeneted feature from apple so apple is not going to do anything.


I always thought apple had the best customer service but not anymore.

Jul 25, 2023 5:39 AM in response to CycloneCleaver

I had the same issue after I recently bought the AirPods Pro 2 on Apple website. I tried everything: unpair, forget, repair and nothing worked - the engraving didn’t show on my phone. I engraved the case with my email address. It delivered the next day.

As I was still within the time frame to return, I returned the device and then bought another one on the Apple Store app. I added a Memoji engraving. This is only possible when buying on the Apple Store app.

First, I noticed that with the Memoji engraving, delivery will take around 2 weeks (although I received mine within one week). I also noticed that the AirPods shipped from China.

I received the AirPods today and as soon as I paired, I saw the engraving appear on the screen.

I have checked model number and it’s A2968. Same as the one I had to return.

Note that I live in the UK. Given that the first one took only 1 day to deliver, I think it was engraved in the UK.

The second pair was shipped China and I guess this made the difference for me.

I know there be others who may have had a different experience.

Well, I’m now a satisfied customer. The only reason I decided to buy these was because of this added feature.

Aug 18, 2023 3:23 PM in response to CycloneCleaver

When I synched my engraved AirPods Pro 2 to my work iPhone and then synched to my personal iPhone I did not see the engraving on my personal phone. So I unpaired my AirPods and selected forget this device on the work phone. Now the engraving would not show up on either of my phones. The fix for me was to reset my AirPods Pros 2 by holding the back button until it turned orange. Then re synched to the phone I wanted the engraving to show and it worked.

Sep 25, 2023 11:44 PM in response to Thomachan12

i got my airpod last week with my name engraved on it ..till now the pop up animation is not showing my engraved text ..instead plain case is showing ..i contacted apple support but they also dont know anything about issue ...anyone?anyone please help me to solve the issue...i had reset the airpod,removedd from find my and added again ..tried all kind of stuff still it is not showing up

AirPods Pro 2 engraving not showing on screen

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.