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tyeshaw97 Author

Level 1

4 points

iPhone not switching on

iPhone not switching on and not charging

iPhone 13 Pro Max

Posted on Nov 20, 2022 7:52 AM

Top-ranking reply

ProustGiulio

Level 10

208,584 points

Posted on Nov 20, 2022 7:59 AM

If you already tried (to no avail) ALL the steps provided in these two support articles:--> If your iPhone or iPod touch won't charge and/or:--> If your iPhone won't turn on or is frozen, it might be a hardware (battery? other internal component?) failure but we, just users like you, cannot diagnose that issue remotely, sorry.

I suggest that you make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector. After checking it out, they'll give you all the available options.

Regards

Giulio

(*) You can do it:

Online:--> Genius Bar Reservation and Apple Support Options - Apple;
Contacting a local Apple Store or AASP among the list provided above;
Using the "Apple Store" app, available and downloadable from AppStore.

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