Mistakenly Deleted My esim

I was using Mint Mobile's prepaid eSIM service. I was previously a SIM user, however after purchasing an iPhone14, I activated eSIM through Mint Mobile customer service. I wanted to change carriers, so I chose spectrum mobile, an MVNO Verizon . I ordered and paid for the esim online. After a days, I discovered the option to activate eSIM on the spectrum site; however, I use spectrum WiFi at home, so I activated the SIM following their instructions. However, nothing occurred. Therefore, I phoned Spectrum customer service, who instructed me to wait 24 hours. In the meantime, I erased the eSIM from settings and attempted to revive it out of curiosity. Today when I contacted  Spectrum, they informed me that they receive an error whenever they issue me a new eSIM card. I am stuck in the middle; I transferred from mint carrying the same number, but spectrum is not allowing me to join their network. Please recommend what I should do. Should I  reset my phone? Is there any way, to add SM-DP+ Address, activation code and confirmation code manually to activate spectrum network ? 


Thanks in Advance

iPhone 14, iOS 16

Posted on Nov 20, 2022 12:04 PM

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Nov 22, 2022 1:28 PM in response to shahnurarefin

Hey there shahnurarefin,


From what it sounds like, you'll need to make sure your eSIM is working with the carrier you're trying to use. We'd like to help get this working right, so let's confirm some more details, along with ruling out some other basics:


  1. Which carrier is your iPhone locked to at this time, or is it unlocked for use with any carrier?
  2. What did your carrier have to say regarding the erased eSIM, and which steps did you try with them when you contacted them the last time?
  3. What exactly shows for the cellular signal logo on your iPhone?
  4. Sometimes unexpected behavior can be resolved with a restart: Restart your iPhone


Cheers!

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Mistakenly Deleted My esim

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