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Cupra222 Author

Level 1

4 points

Upgrade to OS Monterey

My iMac is running Big Sur 11.6.7. I would like to upgrade to OS Monterey, but my software updater is just spinning, "checking for updates". My 2017 iMac is listed as compatible.

I have also gone to the App store, found where to get Monterey, and selected Get. Now the software updater is forever running a blue line back and forth "finding update". I think the download may have been interrupted at some point previously, but I don't know how to stop it or reset it. Looking for any suggestions to remedy this and upgrade to Monterey.

Thanks in advance.

iMac, OS X 10.11

Posted on Nov 21, 2022 6:24 AM

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Top-ranking reply

Level 10

82,048 points

Posted on Nov 21, 2022 6:44 AM

First try everything at > How to download macOS - Apple Support

If that doesn't help, then you may have third party AV-ware or a VPN that is blocking the macOS update.

To over come errors and third party software blocks, startup in Safe Mode and update.

see > If an error occurred while updating or installing macOS - Apple Support

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3 replies

Top-ranking reply

Level 10

82,048 points

Nov 21, 2022 6:44 AM in response to Cupra222

First try everything at > How to download macOS - Apple Support

If that doesn't help, then you may have third party AV-ware or a VPN that is blocking the macOS update.

To over come errors and third party software blocks, startup in Safe Mode and update.

see > If an error occurred while updating or installing macOS - Apple Support

Reply

Level 10

82,048 points

Nov 21, 2022 8:48 AM in response to Cupra222

You're welcome.

FWIW macOS has built-in security and does not benefit from third-party AV-ware. If fact, third-party AV-ware does noting but slow down and screw with macOS.

see > macOS - Security - Apple

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Cupra222 Author

Level 1

4 points

Nov 21, 2022 8:07 AM in response to den.thed

Thanks for that. Disabling the AV worked.

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Upgrade to OS Monterey

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