You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
The cameras are working fine on the main camera app but the iPhone 14 Pro Max is unable to do autofocus on close objects on all the third-party apps like Snapchat, Instagram, and WhatsApp. I've updated my iOS to the latest 16.1.1 but the issue is not yet fixed. Can anybody help me with this matter?
iPhone 14 Pro Max, iOS 16
I tried all the above-mentioned solutions including cleaning the camera lenses, restarting the iPhone, force closing the third-party apps, and opening them again but still the camera on my iPhone is unable to autofocus on the close objects. I even tried turning off and ON the macro control option in the camera settings but that didn't work either. If only one of the third-party app was having issue with the autofocus then I could say that this problem might be from their end but unfortunately, all the third-party apps that use camera are facing the same autofocus problem on close objects, EVEN THE FaceTime as well.
I tried all the above-mentioned solutions including cleaning the camera lenses, restarting the iPhone, force closing the third-party apps, and opening them again but still the camera on my iPhone is unable to autofocus on the close objects. I even tried turning off and ON the macro control option in the camera settings but that didn't work either. If only one of the third-party app was having issue with the autofocus then I could say that this problem might be from their end but unfortunately, all the third-party apps that use camera are facing the same autofocus problem on close objects, EVEN THE FaceTime as well.
Usually to scan any barcode, the main camera is deployed. But for this year 14 pro lineup they upgraded the camera sensor but degraded its shortest focus distance. So apps have to be coded in such a way that it uses the wide lens to read the bar codes since the macro mode is on the wide angle lens.
I already contacted Apple Support twice. They ran the diagnostic test and later told me that everything seems to be fine. Further, they said that some other iPhone users also complained about the same issue in the community and that’s it, this was their response. No solution at all.
Same issue in my banks mobile check app, in Scanner Pro, my scan-to-pdf app, and several other apps. Camera behaves appropriately in apple apps. Super annoying that upgrading to a new phone made a lot of apps non-usable.
Hello hassaniqbal40,
Ensuring the camera focuses in all apps is important. While the camera is working as expected in the Camera app, the steps listed below can be helpful in resolving the issue you're facing in third-party apps. You can also find these steps outlined in the following article.
."If the camera or flash on your iPhone, iPad or iPod touch aren't working
In addition to those steps, troubleshooting the third-party apps as well can be helpful. While the title of the following article references app quitting or closing unexpectedly, these steps can resolve many other app related issues. Complete these steps as well, and let us know how that goes.
If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open
Have a great day!
I am dealing with this same issue. It’s so annoying, because I track my food intake with food trackers. And now, I can’t scan the barcodes on foods because the camera won’t focus.
Exact same issue. .When it does scan when i pull the object farther away it comes up with random products and I never had this issue with my 11pro Max
Hello hassaniqbal40,
At this point, we recommend contacting Apple Support directly for further help with this issue.
Thank you for using Apple Support Communities.
Take care!
My new iPhone 14 Pro cannot focus on cheques that I'm depositing to my bank through their online application. Never had this problem with any previous iPhone.
hassaniqbal40,
We understand, but for a resolution to this issue you will need to contact Apple Support.
Have a fantastic day!
Okay that makes sense! Hopefully these apps step up their game soon 😆
iPhone 14 Pro Max autofocus issue on close objects
