Printer Errors

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Zach_1995 Author

Level 1

4 points

Printer Errors

Seeing the following log errors when attempting to print. It seems to work sporadically one day to the next as well on different floors. The issue is affecting users at random as well.

I have seen similar posts in the forums and tried recommended changes to the DPI settings etc.

Logs are attached and any feedback would be appreciated!

E [20/Oct/2022:13:04:00 -0400] [Job 28] Unable to connect to printer

E [20/Oct/2022:13:04:00 -0400] [Job 28] ERROR: error in CUPS Filter - : Broken pipe

E [20/Oct/2022:13:07:25 -0400] AuthorizationCopyRights("system.print.admin") returned -60007

E [20/Oct/2022:13:07:25 -0400] [Client 9] Returning HTTP Forbidden for CUPS-Get-Document (ipp://localhost/jobs/29) from localhost

E [20/Oct/2022:13:08:15 -0400] [Job 28] Unable to connect to printer

MacBook Pro 13″

Posted on Nov 22, 2022 7:12 AM

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Answer 1

Nov 23, 2022 5:14 PM in response to Zach_1995

Hi Zach_1995,

We'd love to help out with the issue you're having. It may seem like an obvious answer, but it is often overlooked simply because it seems so simple; but, have you checked the printer to see if there's any firmware updates that need to be installed? We recommend trying that first to see if it takes care of the issue for you.

Here's how:

"On your Mac, choose Apple menu > System Settings, then click Printers & Scanners in the sidebar. (You may have to scroll down.)
Control-click the printer in the list on the right, choose Remove Printer, then click Remove Printer.
Click the Add Printer, Scanner, or Fax button. A dialog appears listing any IP, shared, and Open Directory printers on your local network. It may take a minute or two for your printer to appear.
Select your printer when it appears in the list, then do one of the following

Use AirPrint: If you connected an AirPrint-enabled printer using a USB cable, click the Use pop-up menu, then choose AirPrint.
If AirPrint isn’t in the pop-up menu, your printer doesn’t support it.
Use printer software installed on your Mac or downloaded from Apple: Click the Use pop-up menu, then choose Select Software.
Use printer software from a file on your Mac: Click the Use pop-up menu, then choose Other. Select the file, then click Add"

Reference: Update your printer software if your printer has a printing problem on Mac

Cheers!

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