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Confirm iPhone Passcode to keep using iCloud NOT WORKING

I traded in my iPhone 11 and got my new iPhone 14 Pro. I did the data transfer. It asks me to confirm my iPhone passcode so I can keep using iCloud. I entered in my Apple ID/password, and it asked me to enter the passcode to my current iPhone 14. I did. Then it asked me for the password to my iPhone 11 (my old phone), and I did, but it tells me it is incorrect. I know it is correct, though, because I had to unlock my iPhone 11 to begin the data transfer before handing it in for trade-in.


I do not have access to my old iPhone 11 anymore because I traded it in. What do I do?

iPhone 14 Pro, iOS 16

Posted on Nov 23, 2022 8:02 AM

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Nov 24, 2022 4:08 PM in response to yara_m823

Hello yara_m823,


Thanks for using the Apple Support Communities!


For something like what you're describing you'll want to get in contact with Apple Support directly. They'll be able to look in to this with you and see what options may be available.


You can reach out to them here: Apple Support


Cheers!

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Confirm iPhone Passcode to keep using iCloud NOT WORKING

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