Why is there no option to sign in using mobile in roku apple tv app? I can't sign in using remote, maybe because 2FA?

New 4k Roku 3820X streaming stick. Can't sign in to apple TV app

3810X,

Posted on Nov 23, 2022 11:09 AM

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3 replies

Nov 24, 2022 6:34 PM in response to _momer_

Hello _momer_,


We would like to see how we can help you with your Apple TV app. Follow the steps in this link to successfully sign in to the app: Watch on Smart TVs and streaming devices


"Roku

  1. On your Roku home screen, select Search Channels.
  2. Search for “Apple TV.”
  3. Follow the onscreen instructions for adding a channel, then choose the Apple TV app TV app.
  4. When added, the Apple TV app appears in the channels section of the home screen.
  5. Select the Apple TV app to open it, then sign in with an Apple ID if prompted.
  6. Note: If you don’t already have an Apple ID, you can create one on the Apple ID website. You need only one Apple ID to use Apple TV app services. For more information, see the Apple ID FAQ."


Cheers!


Nov 27, 2022 3:31 PM in response to _momer_

Hi _momer_,


Thank you for participating in the Apple Support Communities. If the steps provided previously did not help, confirm the following to see if it helps:


  1. Confirm that the date and time are correct: If you can't change the time or time zone on your Apple device - Apple Support
  2. Confirm that you are using a strong internet connection to rule out issues with reaching the server.
  3. Restart your device and try to see if the issue persists.
  4. If the issue persists, contact Apple Support here: Contact - Official Apple Support


Have a great day.



Nov 27, 2022 3:06 PM in response to Sean_B1

Hi Sean,


The issue is that sign in does not work for me. I do not have the option to sign on using my phone with a QR code which I've used previously on a different Roku streaming stick. And for some reason which I guess is related to my account having 2FA enabled, the "Sign in with Remote" option always fails. I am positive the password is correct.


Please see screen shots below.


Thanks


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Why is there no option to sign in using mobile in roku apple tv app? I can't sign in using remote, maybe because 2FA?

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