Airpods pro 2 disconnecting when answering call

I just bought some airpods pro 2 yesterday. I’m currently using an Iphone Xs. Everytime I answer a call with the headphones they disconnect and take about 10-15 sec until they reconnect. I’m on ios 16.1.1. The store replaced me the airpods as they thought it’s a hardware the defect but it’s the same with the new pair. I called the apple support and they couldn’t **** me as well and told me to reset my phone and update it again with the computer but nothing helped. I’m really hoping that this is something that can be resolved with a software update otherwise I just threw 300€ into the waste. I read on reddit that multiple people have this issue using the iphone Xs. Please let me know if there is a fix ASAP

iPhone XS, iOS 16

Posted on Nov 23, 2022 11:59 AM

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47 replies

Apr 20, 2023 10:08 AM in response to Palladio123

So has anyone found a solution to this? Sucks apple hasn't addressed this, not like either is a new product at this point.


Im also an a iPhone XS with iOS 16.4.1, Airpod Pro firmware 5E133. Every... single... incoming call... results in dropped connection and wont reconnect for a good 15 seconds +.


So every call starts with "hello, can you hear me... can you hear me now.." etc

This is on my work device so not a very professional way to start a conversation with a client.


I've hard reset both my iPhone and the airpods. I've disconnected/reconnected the airpods several times. I've tried (as someone here suggested) turning off Auto Ear Detection. Nothing works.


Luckily was able to return the AirPods as Ive only had them for a week. I wont be getting another pair since it sounds like they'll just do the same thing. Maybe once I finally upgrade my XS next year or so I'll get them again.


Outside of this issue I loved them, sound was excellent, ANC was great for buds, great battery life. Really freaking annoying as I wanted to keep them badly!


If this gets resolved please, please, please come back and post here so those of us that returned them but would like to own them can know.

Jun 9, 2023 9:07 AM in response to Palladio123

I’ve noticed this also seems to happen if I try to answer a call when music is playing either on the phone or clicking the AirPod. After answering my xs continues to vibrate for like 10 seconds while the AirPods disconnect and reconnect before ending the call. I’ve missed a few important no caller id calls because of this. It does work occasionally. I believe I’ve noticed this happening with a music app playing (has happened with Apple Music and soundcloud for me) on 4G. Haven’t noticed this at home on the wifi yet. Currently on iOS 16.5 🫠


EDIT: AirPods Pro 2nd Gen, firmware version: 5E135

Sep 20, 2023 11:03 AM in response to Palladio123

If your AirPods Pro 2 are disconnecting when you answer a call, it can be frustrating, but there are several troubleshooting steps you can try to resolve this issue:

  1. Check Bluetooth Connection: Ensure that your AirPods Pro 2 are properly connected to your device via Bluetooth. Go to your device's Bluetooth settings and confirm that your AirPods are connected.
  2. Firmware Update: Make sure your AirPods Pro 2 are running the latest firmware. Sometimes, firmware updates include bug fixes that can address connectivity issues.
  3. Reset AirPods: You can try resetting your AirPods to their factory settings. To do this, go to your device's Bluetooth settings, forget your AirPods, and then put them back in their case. Open the case, press and hold the setup button on the back until the LED on the front blinks amber, then reconnect them.
  4. Check Call Settings: Ensure that call audio is set to route through your AirPods Pro 2. On your device, go to Call Settings and make sure your AirPods are selected as the audio output.
  5. Software Updates: Make sure your device's operating system is up to date. Sometimes, issues like this can be resolved with a simple software update.
  6. Background Apps: Close any unnecessary background apps that might be causing interference with your AirPods' Bluetooth connection.
  7. Signal Interference: Ensure that there are no electronic devices or objects interfering with the Bluetooth signal between your device and AirPods. Sometimes, physical obstructions or other devices can disrupt the connection.
  8. Contact Apple Support: If none of the above solutions work, it's advisable to contact Apple Support for further assistance. There could be a hardware issue with your AirPods Pro 2 that needs professional attention.

By following these troubleshooting steps, you should be able to resolve the issue of your AirPods Pro 2 disconnecting when answering calls.

Oct 6, 2023 6:33 AM in response to Palladio123

Airpods Pro 2 latest firmware (6A301) + IPhone XS Max IOS 17 Problems Solved.


Hello good people in this forum,


I have logged in specifically to let all who have problems with the airpods pro 2 and IPhone XS Max know that the problems related to these have been fixed. However, in order to see this resolved you have to erase all content (format if you will) the IPhone completely. After erasing content, do not restore data from other devices, but rather use the ICloud to sync contacts and other data types. I have talked to Apple about this and we seemed to have managed to get the root cause of this aching problem many have encountered.


Post doing this, I have encountered a fully working, fully connected, and completely working voice call operations without all the previous behavior of disconnection from the IPhone and not being able to take in voice calls via the airpods.


I hope this finds you well,


David Bendayan

Airpods pro 2 disconnecting when answering call

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