Fed line for inmate collect calls to my cell phone
Why when I try to get on site and get this service, does it tell me firewall is blocking? How do I fix this problem?
iPhone 14, iOS 16
User profile for user:
justin_900
User level:
Community Specialist
Hello BCgirljojo,
Welcome to Apple Support Communities!
We want to help resolve the connection issue so you can complete the calls.
If your network or iOS device is blocking the connection, start here:
"Check basic settings on your device
Start by checking some basic settings:
- Make sure the date, time, and time zone are set accurately on your device. Learn how to set the date and time on your Mac, iPhone, iPad, or iPod touch.
- Make sure your device's software is up to date. Install any available software updates and then restart your device.
- Restart your modem and router.
- Try switching to another network. If your connectivity issue is resolved by joining a different network, check with your Internet Service Provider (ISP) or network administrator to make sure your network is working properly for the features and apps you want to use."
This Apple Support page has the full details and more steps to take to further isolate the issue: Check VPN (Virtual Private Network) and third-party software to help resolve network connectivity issues - Apple Support
If the issue remains, are you getting this error when trying to make a call, or download an app, or something else? The more details you can provide about the situation, the better equipped we are to assist.
We hope this helps to resolve the issue so you can complete these calls.
Cheers!