Dispute a charge

I made an order on pakaapparel.com around 4 pm on 11/20. I have not received any email verifying the order - notice of shipping (site says within 3 business days that have now lapsed) and no response to my contact form submission.

I did receive a text to verify one of my items that were set to try before I buy as well as an iCloud message for a hide email used.

If I were getting my order I would be happy to pay, but they have done nothing to make me think they even received my order.

I want to cancel the order. I have sent a follow up message (via the web form) to them to ask the same but with a holiday even a long weekend I am not in the mood to wait.