An old number is connected to my iCloud how can I log back in

I had to reset my phone and when I try to log back in it’s popping up with an old number to verify with even though I had my new number attached. What do I do

Posted on Nov 24, 2022 10:30 PM

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1 reply

Nov 26, 2022 3:56 PM in response to Loveashleey

Hello Loveashleey,


To help us better assist you, can you let us know if you're being asked to provide a verification code that was sent to a trusted phone number?


If you're being asked for a verification code and are having trouble receiving it, please check out this link, which outlines some alternate ways to get a verification code, which may help: Two-factor authentication for Apple ID


Two-factor authentication is an extra layer of security for your Apple ID, designed to make sure that you're the only one who can access your account—even if someone else knows your password. When you sign in with your Apple ID for the first time on a new device or on the web, you need both your password and the six-digit verification code that's automatically displayed on your trusted devices. Because just knowing your password isn't enough to access your account, two-factor authentication dramatically improves the security of your Apple ID and the data that you store with Apple.

Two-factor authentication is the default security method for most Apple IDs. Certain Apple services and features, such as Apple Pay and Sign in with Apple, require two-factor authentication. We recommend that you use two-factor authentication and protect your device with a passcode (or login password on Mac) and Face ID or Touch ID, if your device supports it.


Please also be sure to check out the "About trusted phone numbers and trusted devices" part of the above link, which will guide you through how to manage trusted phone numbers:


About trusted phone numbers and trusted devices

With two-factor authentication, a trusted device or trusted phone number helps verify your identity when you sign in to a new device or browser.

What is a trusted phone number?

To use two-factor authentication, you need at least one trusted phone number on file where you can receive verification codes. If you have a phone number that isn't associated with your trusted device, consider verifying it as an additional trusted phone number. If your iPhone is your only trusted device and it's missing or damaged, you won't be able to receive verification codes required to access your account.

To see, add, or change your trusted phone numbers:

• On your iPhone, iPad, or iPod touch: Go to Settings > your name > Password & Security. Next to Trusted Phone Number, tap Edit.
• Choose Apple menu  > System Settings (or System Preferences), then click your name (or Apple ID). Click Password & Security, then add or remove a trusted phone number.
• Go to the Account Security section of appleid.apple.com.


Thanks!

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An old number is connected to my iCloud how can I log back in

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