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MacOS Ventura - Mac Book Air M2 - Citrix Workspace 2211 - Full Screen Shows Black Rectangle Border

I am using Citrix 2211 with MacOS Ventura 13.0.1 (Mac Book Air M2 with a Notch).

When I use the full screen mode, the screen size gets shrunk and I see a black rectangle along the screen border. Any suggestions ?


PS: It was working perfectly. In full screen mode, it was even hiding the notch and was leveraging the complete screen. Not sure what changes I did or what happened, now it is a mess.


MacBook Air

Posted on Nov 25, 2022 1:23 AM

Reply
1 reply

Nov 26, 2022 5:14 PM in response to sujeetkp

Hi sujeetkp,


Thanks for posting in Apple Support Communities. Since it sounds like this issue happens particularly with Citrix Workspace app 2211, we'd recommend using the guidance from If an app freezes or quits unexpectedly on Mac - Apple Support which can help sort individual app issues. For your convenience, guidance is as follows.


• If an app doesn’t quit as expected or it’s unresponsive, you can force quit the app (you may lose unsaved changes). Choose Apple menu > Force Quit, select the app in the dialogue that appears, then click Force Quit.
• If the app quit, reopen it by clicking Reopen in the dialogue that appears.
• Restart your Mac by choosing Apple menu > Restart.
• Make sure the app is compatible with your version of macOS.
• Open another file in the app. There may be a problem with the original file.
Check for updates to your software.
• Disconnect any peripheral devices you just connected (for example, a printer). They may not be compatible with your version of macOS.
• Uninstall any app plug-ins or enhancements from other manufacturers.
• If you recently updated the app or macOS, a plug-in or enhancement you installed may no longer be compatible.
Diagnose problems with your Mac to learn whether hardware you installed, such as additional memory, is incompatible, improperly installed or defective.

Best of luck.

MacOS Ventura - Mac Book Air M2 - Citrix Workspace 2211 - Full Screen Shows Black Rectangle Border

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