My Apple Watch has stopped updating music plays for iTunes

My Apple Watch (SE, WatchOS 9.1)has recently stopped updating music plays for iTunes. I have playlists in iTunes (NOT Apple Music subscription) that are syned with my watch. When a song is played it drops to the bottom of the playlist. When my watch is then synced with my phone, the playlist is updated. (To be clear, the playlist is actually a subset of a much larger playlist. I have 5 playlists by genre, each of which keeps the 35 songs from my favorites list of over 10,000 songs which it has been the longest since I have listened to them). However, this has stopped working. When I listen to the music on a playlist on my watch during a run (so the phone is not linked to my watch), it does not note that the song was played. Suddenly, it has changed behavior as if the songs were never played.


I had recently updated to iOS 16 and Watch OS 9. For a couple of weeks everything was fine. The watch was updating the play counts and songs were dropping off the list as had happened for the 2 years I owned the watch. Then I started receiving notes that my watch was full. When I looked into this, it said that I had 2900 songs on my watch. This was utterly ridiculous, both because I have less than 200 songs, and because the watch will not let one put 2900 songs on it. After trying multiple things, I had to forget the watch on my phone (iPhone 12 max, iOS 16.1) and then repair it. This got rid of the bogus music count and watch full errors, but suddenly the apple watch was not updating the play counts - so that the songs that were played did not drop off the playlist. The only way to get this to happen is to play the song on my computer or phone, sync it with my match. I then tried deleting the music app and thus all music from my phone. I then restored the music app and all music to my phone. However, the problem has continued.


Any suggestions?


Sincerely,


Bret Hicks

Apple Watch SE

Posted on Nov 25, 2022 11:18 AM

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Question marked as Top-ranking reply

Posted on Nov 27, 2022 1:50 PM

After many hours and failed attempts, the solution required unpairing and re-pairing the watch with the phone. I had done this before, but something did not get done correctly. Eventually, I tried up-pairing the watch and it hung part way thru the process. This forced me to wipe the watch completely. When I did this, the watch re-paired to the phone successfully and eventually everything started working correctly.


Sincerely,



Bret Hicks

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2 replies
Question marked as Top-ranking reply

Nov 27, 2022 1:50 PM in response to nbotros

After many hours and failed attempts, the solution required unpairing and re-pairing the watch with the phone. I had done this before, but something did not get done correctly. Eventually, I tried up-pairing the watch and it hung part way thru the process. This forced me to wipe the watch completely. When I did this, the watch re-paired to the phone successfully and eventually everything started working correctly.


Sincerely,



Bret Hicks

Nov 27, 2022 10:36 AM in response to brethicks3200

Hello brethicks3200,


Welcome to Apple Support Communities. To get started, we'd like to make sure you're following these tips:


  • Music needs to be downloaded to the iPhone before it appears available to sync
  • The Apple Watch has to be on the charger and needs to stay on it until the music has synced
  • There's a limit to the amount of storage that can be synced.


Also, check out these helpful links:


Add music to Apple Watch - Apple Support

Play music on Apple Watch - Apple Support

Listen to music and podcasts on your Apple Watch - Apple Support


If you still need assistance, please reach out to Apple Support using this link: Apple Support



We hope this information is useful. Kind regards.





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My Apple Watch has stopped updating music plays for iTunes

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