Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I have a problem with updating or downloading any app right now. It ask to update my payment method or that another payment method was declined. I was wondering how I can update/ download apps again

iPhone 11 Pro, iOS 16

Posted on Nov 25, 2022 6:50 PM

Reply
Question marked as Best reply

Posted on Nov 25, 2022 7:25 PM

Amado05 Said:

"I have a problem with updating or downloading any app right now. It ask to update my payment method or that another payment method was declined. I was wondering how I can update/ download apps again"

-------


Thank you for the screenshot.


roubleshooting Declined Methods of Payment:

See this Link: If your Payment Method is Declined in the App Store or iTunes Store - Apple Support. Add this using a computer, as it would be more user-friendly doing so.

 

No success?...

Whom to Contact:

A. Contact Apple Support:

For Financial Assistance, contact Apple Support. These are user-to-user forums. We are not Apple.  Apple barely reads these site on their own time, as it is. As you may suspect, no one here would know the answer to this. So, contact Apple Support. The'll see what has occurred, and will run you through the fix. Here is the information for contacting Apple Support:

Apple Phone Support:

  • Contact Us - Choose Locations
  • Proceed from there as Necessary
  • Why the Wait: Phone calls are taking a bit to go through at the moment, due do lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)

 

also...

 

B. Contact your Bank:

Contact your financial institution (bank) pertaining to this card, as this may be being seen as a scam (though that may not be the case). It would be a matter of security for you as a credit card holder. So, call them, letting them know that all os okay to be followed through with.

7 replies
Question marked as Best reply

Nov 25, 2022 7:25 PM in response to Amado05

Amado05 Said:

"I have a problem with updating or downloading any app right now. It ask to update my payment method or that another payment method was declined. I was wondering how I can update/ download apps again"

-------


Thank you for the screenshot.


roubleshooting Declined Methods of Payment:

See this Link: If your Payment Method is Declined in the App Store or iTunes Store - Apple Support. Add this using a computer, as it would be more user-friendly doing so.

 

No success?...

Whom to Contact:

A. Contact Apple Support:

For Financial Assistance, contact Apple Support. These are user-to-user forums. We are not Apple.  Apple barely reads these site on their own time, as it is. As you may suspect, no one here would know the answer to this. So, contact Apple Support. The'll see what has occurred, and will run you through the fix. Here is the information for contacting Apple Support:

Apple Phone Support:

  • Contact Us - Choose Locations
  • Proceed from there as Necessary
  • Why the Wait: Phone calls are taking a bit to go through at the moment, due do lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)

 

also...

 

B. Contact your Bank:

Contact your financial institution (bank) pertaining to this card, as this may be being seen as a scam (though that may not be the case). It would be a matter of security for you as a credit card holder. So, call them, letting them know that all os okay to be followed through with.

Nov 26, 2022 3:22 PM in response to AppleHatesPPL

About these Forums:

No One Here is Charging You. These are user-to-user forums. We are all everyday Apple users like yourself. No one here has access to your account info (and that is a good thing, BTW). So, contact Apple Support.


For Financial Assistance, Contact Apple Store Support:

You need to contact Apple Support Directly. This is a User-to-User forum. We are all volunteers. So, as you may suspect, no one here has access to that information — and that is a good thing, BTW. That’s why for Financial Assistance, you need to contact Apple Support. They’ll see what’s going on and will run you through the fix.

Apple Contact Info:

  • Contact Us - Choose Locations
  • Proceed from there, as necessary
  • Why the Wait: Phone calls are taking a bit to go through at the moment, due to lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)


Nov 25, 2022 7:43 PM in response to Amado05

If the card you are trying to add keeps giving you the declined error, try a different card if you have one. Usually that fixes the issue. Let me know if it works for you. Settings<tap your name<payment and shipping<add payment method. Make sure you are entering 2 digits for the month and 4 digits for the year for the card expiration date. If it is still giving you issues then call Apple Support and have them check your account for issues. Your account may be disabled or have a debt attached to it. Hope this helps!

I have a problem with updating or downloading any app right now. It ask to update my payment method or that another payment method was declined. I was wondering how I can update/ download apps again

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.