I cannot download starmaker why?

Hi marilou296,

Thank you for using the Apple Support Communities! If you're unable to download an app, the steps below can help:

If you can’t download or update apps on your iPhone or iPad

1. Manually update the app

Learn how to manually update an app

2. Add a payment method

You might need to have a valid payment method on file, even if the app that you want to download is free.

Add a payment method

3. Resolve a problem with your payment method

If your payment method is expired, declined, or failed, or a message says 'billing problem with previous purchase'

4. Prioritize the download

From the Home Screen, touch and hold the app. From the menu that appears, choose Prioritize Download.

5. Restart your device

Restart your iPhone or iPad, then check to see if you can download or update apps.

Restart your iPhone

Restart your iPad

Hope this helps!

Have a great day.