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why is my iphone not letting me use my face recognition unlock feature

iPhone 12

Posted on Nov 26, 2022 1:43 AM

Reply
1 reply

Nov 27, 2022 3:24 PM in response to anthonymarcel

Thanks for reaching out anthonymarcel,


It sounds like you use Face ID to unlock your iPhone, but haven't been able to use this feature currently. We can help.


If Face ID isn't working, there can be a few different causes. A good place to start is with these steps If Face ID isn't working on your iPhone or iPad Pro. Give them a try, and see if there is any improvement.


Hope that helps.


Take care.

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