Previous 1 2 Next 17 Replies Latest reply: Aug 16, 2010 2:39 PM by pputnam
pputnam Level 3 Level 3 (585 points)
iTunes won't recognoze my password on my apple TV, so I can't play any of my rented movies.
Anyone have a fix for this? I have so far done a power reset and I have de-authorized and re-authorized my computer in itunes store. I want to watch my movies. Family coming for 2 nights. Help please.

27"iMac 2.66GHz intel Core i5, Mac OS X (10.6.3), iPhone 3Gs 32GB Black/iPad wifi+3G
  • Winston Churchill Level 10 Level 10 (86,375 points)
    pputnam wrote:
    iTunes won't recognoze my password on my apple TV.......


    What password?

    Are you referring to the code you enter to pair the tv with itunes.
  • pputnam Level 3 Level 3 (585 points)
    It is my itunes password. Same password I use to log into itunes from everything.
  • Winston Churchill Level 10 Level 10 (86,375 points)
    If you mean under the iTMS settings in settings/general, ensure that your location is correct.
  • pputnam Level 3 Level 3 (585 points)
    My location is correct.
  • pputnam Level 3 Level 3 (585 points)
    I have now done a complete factory restore of my Apple TV. iTunes will still not recognize my password, so I cannot get any downloads, nor play any rented movies.
    I can't think of anything else to do. I don't have applecare on the apple tv and it costs
    $50 to call for tech help.
  • gudok Level 1 Level 1 (0 points)
    When trying to connect my i phone via air mouse to the apple tv my iphone app. askes for a password from the apple tv. Can somebody tell me what the password can be? I already tried the i tunes password and network password?

    Please help
  • Winston Churchill Level 10 Level 10 (86,375 points)
    Try checking whether ports 123 and 443 are open on your mac/pc and they are not blocked by your router.
  • pputnam Level 3 Level 3 (585 points)
    Could you please explain how to do that? Thanks.
  • Winston Churchill Level 10 Level 10 (86,375 points)
    You'd need to check the documentation for your router as all routers use different GUI's and terminology. Also do you know whether your ISP uses a proxy server, proxy servers can cause issues.

    Are you using ethernet or wifi for your connection to your local network.
  • pputnam Level 3 Level 3 (585 points)
    I use an Apple Airport. My firewall is not blocking ports. Recently I changed ISPs.
    Now cannot get my AT+T Microcell to work. Firefox also won't work, I get a message about
    "the proxy server refusing connections". I am beginning to think this is all connected and part of changing ISPs. Am talking to their tech support now. They are talking about blocked ports on their DSL modem. It's the same modem I was using with the other ISP but different settings apparently. Nope. Now they just told me that my modem is in Bridge mode and would not be causing the issue and I should call Apple. I know that is not going to solve the problem. I guess I'm going to have to change back to the other ISP.
  • Winston Churchill Level 10 Level 10 (86,375 points)
    pputnam wrote:
    ...... Recently I changed ISPs.
    Now cannot get my AT+T Microcell to work. Firefox also won't work, I get a message about
    "the proxy server refusing connections"............. Now they just told me that my modem is in Bridge mode and would not be causing the issue and I should call Apple.


    They're passing the buck, it's there problem, no doubts about it.

    Not sure what they are talking about (I'm not sure they know what they're talking about either) when they mention bridge mode, if your Airport is not your primary router, it should be in bridge mode.
  • pputnam Level 3 Level 3 (585 points)
    I called Apple. They said that my MODEM being in bridge mode does not mean that some things aren't blocked. We solved the Firefox problem by adding DNS. We solved the Apple TV problem by connecting directly to the DSL modem. At that point I had to hang up. But the plan is to reset the network, device by device. He said sometimes you have to do that after switching ISPs. My second AExBS is not connecting to the internet. I am supposed to shut down the network and start up each device one by one. Apple is calling me back tomorrow.
  • pputnam Level 3 Level 3 (585 points)
    That should have said ...by adding open DNS...
  • pputnam Level 3 Level 3 (585 points)
    Latest;
    My ipad(from the same room)
    connects to my network and connects to the internet, but the AT and the Roku
    both say they can connect to the network but not the internet. I was thinking that it was the wifi card in my AT, but now that doesn't make sense.
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