Can't disconnect incoming call on lock screen

Question

Level 1

4 points

Can't disconnect incoming call on lock screen

I cannot disconnect any call by double-clicking the power button when my phone is locked. I tried it by restoring factory settings but not working for me. Please suggest me possible solutions!

iPhone 13

Posted on Nov 28, 2022 12:25 AM

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Answer 1

Top-ranking reply

Sean_B1

Community Specialist

Nov 29, 2022 4:53 PM in response to tapas2807

Hello tapas2807,

We would like to see how we can help you with ending calls. Which iOS version are you currently running? Go to Settings > General > About for the version. Please go to Settings > Accessibility > Touch > Prevent Lock to End Call, and switch this off if it is on. For more information about Accessibility features visit: Accessibility Support - Official Apple Support

Get back to us with these details so that we have a better understanding of the issue, and we can go from there.

Cheers!

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Answer 2

tapas2807 Author

Level 1

4 points

Dec 1, 2022 7:03 AM in response to Sean_B1

Hi Sean_B1,

Thank you for the response. Currently, the version of iOS I am using is 16.1.1. I have no idea how the 'Prevent Lock to End Call' option was switched to ON but when I turned it OFF, the functionality started working for me.

Appreciate your valuable comments

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Answer 3

1ssmith

Community Specialist

Dec 1, 2022 8:11 AM in response to tapas2807

Hi tapas2807,

Great news. If you run into any other issues, you're invited to create a new thread so the community can assist once again.

Have a great day.

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