iPhone 14 Pro Max proximity sensor does not work on whatsapp voice messages

i am using Iphone 14 pro max ios 16.1.1

when i try to listen voice messages on whatsapp through ear speaker then screen light not goes off. the proximity sensor not work on whatsapp voice messages. the screen touch start work ups and down


[Re-Titled by Moderator]

iPhone 14 Pro Max, iOS 16

Posted on Nov 28, 2022 4:02 AM

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Posted on Jan 5, 2023 6:58 AM

That's not the case in mine: 14 pro with iOS 16.2


The proximity sensor seems to be working ok, the screen goes black instantly on regular calls and also calls on WhatsApp.


I have been in communication with WhatsApp support and they are interested in learning more, it seems they have replicated the problem this way:


On WhatsApp:

  • record a voice message that is at least 10 seconds long. (my message is counting the seconds so I know when it turns black when testing).
  • Send it.
  • Hit play for that message start listenning on the speaker.
  • Take the phone to your ear or block the proximity sensor with your palm.


You will see the screen taking 5 seconds to go black.


Let me know if this is also your case. Pura vida!

108 replies

Jul 6, 2023 5:37 AM in response to saqlain36

I totally get what you're going through with the proximity sensor and screen light issue while listening to WhatsApp voice messages on your iPhone 14 Pro Max. I actually faced the same problem, but guess what? I managed to fix it! Here's what worked for me:

First, I gave my iPhone a good old restart. It's surprising how often that simple trick does the trick!

Next, I made sure to update WhatsApp to the latest version. Those updates often come with bug fixes and improvements that can solve pesky issues like this one.

If the problem still persisted, I went ahead and reset my iPhone's settings. It didn't erase any of my data, but it did reset my preferences and settings back to their default values.

As a last resort, I uninstalled WhatsApp and then reinstalled it from the App Store. Sometimes starting fresh can make all the difference.

After going through these steps, I'm happy to report that everything is working smoothly now! But if you're still stuck, I'd recommend getting in touch with Apple Support or visiting an Apple Store. They're the experts and can offer more specific help.

Oh, and don't forget to back up your important stuff regularly, just to be safe. Hope these tips do the trick for you too! Good luck, and let me know if you have any more questions!.

Jul 25, 2023 2:48 PM in response to saqlain36

Hi. I read a lot about what the others wrote. On the one hand I‘m relieved that I’m not the only one with this issue on my iPhone 14 Pro, which I bought in February this year. But on the other hand, I totally agree that it’s a pity and really annoying, if WhatsApp is or the third parties are causing this problem and that they don’t care/bother enough to fix this.

Nov 2, 2023 7:42 AM in response to saqlain36

con applicazioni come whatsapp, Signal e Telegram quando ascolto i messaggi vocali avvicinando il telefono all’orecchio, il display si oscura solo dopo 6 secondi e quindi avvengono tocchi involontari (iPhone 15 plus). Il sensore di prossimità funziona bene con le chiamate e anche con i messaggi vocali dell’applicazione iMessage. Il problema si presenta solo con l’applicazioni di terzi. Lo stesso problema c’è l’hanno tutti gli IPHONE CHE HANNO L’ISOLA DINAMICA (quindi 14 pro, 14 pro max e tutta la serie 15). Questo bug persiste ormai da circa 1 anno.

Nov 22, 2023 8:53 PM in response to Abbouddi

Sadly there is nothing, you, I or Apple can do to force WhatsApp to fix their software, only they can.


WhatsApp is owned by Meta, who also own Facebook which also has had functionality broken for several months now. (The selector to see New or Most Recent content hasn't worked in their own app for a while, and perhaps intentionally as they want you to see the most active posts rather than the most recent ones.)

iPhone 14 Pro Max proximity sensor does not work on whatsapp voice messages

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