Unknown device signed into my Apple ID

A 15” MacBook has signed into my Apple ID twice in the last week even after I changed my password, twice. I removed the device once already. I’m not sure if it’s a bug and it’s just mistaking my windows laptop for a MacBook or if my account has been compromised. I haven’t gotten any 2fA notifications so I don’t know how this device has signed in any insight would be helpful. (BTW I don’t own a MacBook nor does anyone in my family)

MacBook Pro 15″, macOS 10.15

Posted on Nov 28, 2022 6:17 AM

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Question marked as Top-ranking reply

Posted on Nov 29, 2022 6:09 PM

Hi J_daverageconsumer,


Thanks for coming to Apple Support Communities for help today.


While we can't really speculate what may be happening here, this article has some steps that can help with a possible compromised account: If you think your Apple ID has been compromised


Gain control of your Apple ID


If you think your Apple ID is compromised, use these steps to gain control of it and review your account information:


  1. Sign in to your Apple ID account page. If you can't sign in or you receive a message that the account is locked when you try to sign in, try to reset or unlock your account.
  2. Change your Apple ID password and choose a strong password.
  3. Review all the personal and security information in your account. Update any information that isn't correct or that you don’t recognize, including:


    • Your name.
    • Your primary Apple ID email address.* If you need to change your email addressupdate the features and services that you use with Apple ID, so that each one is using your updated Apple ID.
    • All alternate email addresses, rescue email addresses, and phone numbers. 
    • The devices that are associated with your Apple ID, if you've already set up two-factor authentication.
    • Security questions and answers. If you think they might be easy to guess, you should change your security questions.


4.Check with your email address* provider to make sure that you control every email address associated with your Apple ID. If you don't control the email addresses associated with the Apple ID, you should change the password for the email address or use a different email address. 

5.Set up two-factor authentication for your Apple ID. This additional security feature is designed to prevent anyone from accessing your account, even if they know your password."


If you still have account security concerns, please contact Apple Support.


Have a fantastic day!


1 reply
Question marked as Top-ranking reply

Nov 29, 2022 6:09 PM in response to J_daverageconsumer

Hi J_daverageconsumer,


Thanks for coming to Apple Support Communities for help today.


While we can't really speculate what may be happening here, this article has some steps that can help with a possible compromised account: If you think your Apple ID has been compromised


Gain control of your Apple ID


If you think your Apple ID is compromised, use these steps to gain control of it and review your account information:


  1. Sign in to your Apple ID account page. If you can't sign in or you receive a message that the account is locked when you try to sign in, try to reset or unlock your account.
  2. Change your Apple ID password and choose a strong password.
  3. Review all the personal and security information in your account. Update any information that isn't correct or that you don’t recognize, including:


    • Your name.
    • Your primary Apple ID email address.* If you need to change your email addressupdate the features and services that you use with Apple ID, so that each one is using your updated Apple ID.
    • All alternate email addresses, rescue email addresses, and phone numbers. 
    • The devices that are associated with your Apple ID, if you've already set up two-factor authentication.
    • Security questions and answers. If you think they might be easy to guess, you should change your security questions.


4.Check with your email address* provider to make sure that you control every email address associated with your Apple ID. If you don't control the email addresses associated with the Apple ID, you should change the password for the email address or use a different email address. 

5.Set up two-factor authentication for your Apple ID. This additional security feature is designed to prevent anyone from accessing your account, even if they know your password."


If you still have account security concerns, please contact Apple Support.


Have a fantastic day!


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Unknown device signed into my Apple ID

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