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Face ID not working on iPhone 13 Pro

I have had continuous issues with Face ID. I am on my second 13 pro due to the issue. No matter how many times I turn on and off and now it won’t even initiate a new Face ID.

[Re-Titled by Moderator]

Posted on Nov 28, 2022 9:48 AM

Top-ranking reply

Smilin-Brian

Level 9

56,179 points

Posted on Nov 28, 2022 9:54 AM

Follow these steps, testing after each step:

If that didn’t work, then it could be a hardware issue.

According to Apple:

Using diagnostics available in iOS 14.6 or later, Apple has detected an issue with your TrueDepth camera that might cause it to not function as expected. The TrueDepth camera contains lasers, which might be disabled for safety reasons if the device malfunctions or is damaged. This won't prevent you from using your iPhone or iPad, but until your iPhone or iPad is updated or serviced, you might not be able to use Face ID, Animoji, Memoji, and some other features that use the front camera.

As a result, I recommend service.

Service Checklist:

Click ▶︎ Start a Service Request. ⚛️

Need more help?

Call 1-800-APLCARE. 📞
International Support. 🌐
Contact Apple Support. 📝
Live chat using Messages. 💬

Click ▶︎ Check Repair Status. 🔧

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Face ID not working on iPhone 13 Pro

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