iPhone 14 pro Max sim card problem

No iPhone has or has ever had a "global warranty". The warranty is ONLY valid in the country where the device was originally sold.

You will have to take it to the country where it was originally sold for service. That is UAE, NOT Iraq.

You did NOT purchase it from an "official Apple Store". You purchased it from a reseller. The fact that they sold you a gray market phone from another country is a strong indicator that they are either NOT actually an authorized retailer for iPhones, or they are simply dishonest.

Mtiraka wrote:

İt is not locked. My phone iş unlocked. My problem is broken product sales and service not helping

OK… The warranty is only valid in the country where it was originally sold. Unfortunately, you bought a gray market phone that was originally sold in UAE. You will have to take it to UAE to have it serviced.

Only the carrier the phone is locked to can unlock it for use on other carriers. Apple does not have the legal right to remove the carrier lock. That is “owned” by the carrier.