notes disappeared on iPhone, but still exist in iCloud

Dear all!

Notes in my iPhone disappeared, while they still exist in iCloud.

This happened after I played with the settings (I tried to change location). Then I restored the settings back, but the notes are still missing.

The same happens with the "hidden photos" - they do exist in iCloud, but are missing in my iPhone :(

I also could not share the notes - I am getting error when trying to open the shared link.

Please advise 🙏🏻

Posted on Nov 28, 2022 12:28 PM

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Nov 30, 2022 10:23 AM in response to sasha__77

Hello sasha__77,


Let's start off by checking the helpful steps in this article which can help with this issue: If you're missing notes on your iPhone, iPad, or iPod touch - Apple Support. Follow this guidance:


"Check your account settings

If you store your notes with a third-party account or email service, like Gmail or Yahoo, check your settings:

      1. In the Settings app, tap Mail.
      2. Tap Accounts, then tap the email account that you want to check.
      3. Make sure that Notes is on.

If you use Notes with more than one email account, just repeat the steps for each account. If your account is missing, learn how to add an email account to your device.


Check your Recently Deleted folder

If you store your notes on iCloud, check your Recently Deleted folder:

      1. Open Notes, then tap the back icon Tap the arrow icon until you see your Folders list.
      2. Tap Recently Deleted and search for your note.

If you find your note in Recently Deleted or in another folder, you can move it:

      1. In the Notes list, tap Edit.
      2. Select the note that you want to move.
      3. Tap Move, then select the folder you want to move it to.

If you use notes with another service, like Gmail or Yahoo, check the Trash folder of that account in the Mail app. If you delete a note from the Notes app, your third-party account will usually keep it in the Trash folder. To recover a note from the Trash folder, you need to copy and paste the note to a new note in the Notes app.


Use Search to find your notes 

      1. Open Notes, then tap the back icon Tap the arrow icon until you see your list of notes.
      2. Tap the Search bar and type a word, phrase, or the title from the note that you're looking for.
      3. Make sure All Accounts is selected. Search will check all of your notes in each folder across your accounts, like an email account.

If you don't see the Search bar, you might need to scroll to find it. If you still can't find a note, you might have the note locked. Search will only see the title of locked notes, so you might need to check all of your locked notes to find the specific note that you're looking for.


Manually search for your notes

If Search doesn't show results, you might need to check a different folder and scroll down the list:

      1. Open Notes, then tap the back icon Tap the arrow icon until you see your Folders list.
      2. If you have more than one folder, tap a different folder to see if your note is in there.

If you still can't find your note, it's possible that you're not using the correct word, phrase, or title from the note."



Let us know if we can help with anything else at all or if this doesn't settle your issue so we can look into this further with you. Thanks and have a fabulous day!




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notes disappeared on iPhone, but still exist in iCloud

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