You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

charisse277 Author

Level 1

4 points

My iPhone 8 was disabled due to a broken screen. I replaced it and tried restoring but my screen is stuck on connected to computer. It won't go past this screen

I tried restoring my iPhone but now I am stuck on connected to computer. If I disconnect, it asks me to connect to iTunes. When I connect, it won't do anything.

iPhone 8 Plus

Posted on Nov 28, 2022 9:35 PM

Top-ranking reply

SravanKrA

Community+ 2024

Level 10

413,734 points

Posted on Nov 28, 2022 10:49 PM

If you need more help

Contact Apple Support to set up service if you have any of these issues:

You still see a black screen after charging, force restarting, or following the steps in this article.
You see a black screen, but you can hear alerts, sounds, and vibrations.
The screen remains black, but the device chirps when you unmute it and connect it to power.
Your screen is on, but it doesn't respond when you tap, slide, or try other gestures.
You can't force your device to restart because a button is broken or stuck.
Your device is stuck on the Apple logo, displays a solid color, or isn't recognized in iTunes.

View in context

My iPhone 8 was disabled due to a broken screen. I replaced it and tried restoring but my screen is stuck on connected to computer. It won't go past this screen

Similar questions