Passcode required to enable Face ID after any phone call

Over the past week, any time I begin/receive a phone call, even if the call doesn't connect, I'm required to enter my passcode in order to enable Face ID. Even if I hang up immediately after pressing the green phone button to make a call, it triggers the passcode requirement. This also happens after not using the phone for several minutes, but much less than four hours.


The only new behaviour in my engagement with the phone is that I recently installed a few new apps from the App store. I read that it's possible to get malicious code on the phone that way, so I've since deleted any recently downloaded apps.


Still the problem remains.


1) Is there a way to check if I have malicious code in the phone (and hopefully remove it)?


2) If I were to back up the phone now, after having removed potentially dodgy software, then restore it, would the malicious code remain in the backup?


3) Is there some other known cause for this?


-I'm not wearing a mask or glasses or anything else that alters my appearance.

-I've cleaned the screen / TrueDepth-sensor camera area very well.

-No dirt, cracks or deformations in the screen anywhere.

-No SOS, medical ID or Find My iPhone instances recently (for over a year at least).

-I've deleted and reconfigured my Face ID in Settings.

-Wallet, bank, insurance and other Face ID-enabled apps all behave as expected.

-The behaviour can be reproduced consistently by attempting to make, or receiving, a phone call, and sporadically by leaving the phone untouched for several minutes.


Any help is appreciated.

That said, if this is Apple's way of forcing an update, then I am officially ditching Apple for good.


TIA


iPhone XR, iOS 14.4.2

iPhone XR

Posted on Nov 28, 2022 11:21 PM

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Similar questions

6 replies

Nov 28, 2022 11:27 PM in response to kaprysguy

  1. Is this your corporate iPhone? Then please contact the system administrator of your corporate
  2. If it is your personal device, in that case, do you have any profile installed by your corporate/organisation/enterprise/School Management?
    1. Erase the profile added by you If you have installed a profile on your own --> Install or remove configuration profiles on iPhone - Apple ...
    2. Or please contact the system administrator of the organisation who provided the profile to you


Nov 28, 2022 11:29 PM in response to kaprysguy

Keep the iPhone updated to the latest iOS always and never Jailbreak. That's it.


iOS / iPadOS devices cannot infected with Virus / Malware / Spyware if it is updated to the latest iOS/iPadOS unless you have intentionally downloaded spurious software or unauthorized apps directly from the internet and installed them on your device or/and have Jailbroken


The choice is yours.



Nov 28, 2022 11:44 PM in response to SravanKrA

As for updates being optional and the "choice being mine," that's demonstrably untrue, as every update on mac OS and iOS that I've ever done over the past nine years has made the device run worse and/or removed features that I need or use every day. A perfectly good piece of hardware that I've looked after very well, running perfectly good software, crippled by updates. E.g. the stock Camera app in my XR now takes horrendous photos, even though a free camera app from the App store takes perfect photos, the way the stock Camera did when I purchased the phone new. Just one obvious example out of many.


That to me doesn't say "the choice is yours." That says "we will intentionally make your perfectly good hardware perform worse until you buy the newer version."

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Passcode required to enable Face ID after any phone call

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