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Transaction problem

Apparently I paid 10.99 on something with Apple that I didn’t even pay especially since I was at school and I was looking for the the payment that I apparently payed and couldn’t find it but it still took money off so what should I do?(NOV 29 issue)


These are pictures that I took today if it shows.(Ignore the Just savings)


iPhone 11

Posted on Nov 30, 2022 2:08 AM

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Dec 2, 2022 11:03 AM in response to Johnthegamer5


Hi Johnthegamer5,


Welcome to Apple Support Communities. We understand that you're having an issue with some purchases your seeing on your device. We'd like to help.


Is the game you see a game you play and/or have on your device? Do you have more than one device that someone may have access to? Are you an organizer of a Family Sharing group? If so, you would be responsible for other people's purchases with your family. You can see some information about that here:


Which payment method is charged for purchases that family members make?

When Purchase Sharing is turned on, everyone's purchases bill to the family organizer's payment method.* If there's an issue with the payment method, the family organizer can update their payment method or add a new one.
If you're the family organizer and you don't want to share a payment method with your family, turn off purchase sharing. When purchase sharing is turned off, you can continue to share subscriptions like Apple TV+ and Apple Arcade. When Purchase Sharing is turned off, everyone must use their own payment method.


We see that you were on the Report A Problem website. Were you able to put in a request for a refund? Let us know what you need help with moving forward and we'll go from there.


Take care!


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Transaction problem

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