No heart beat from Apple Watch to peloton

watch is connected to peloton but no heart beat is detected. Then the watch disconnects

Apple Watch Series 4, watchOS 8

Posted on Nov 30, 2022 9:48 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 3, 2022 7:30 AM

Hello Fishon4495,


Thank you for reaching out in Apple Support Communities. There are steps available that's outlined on Peloton's website that can help. Here are the steps outlined on their website:


COMMON TROUBLESHOOTING STEPS 
1. Your phone must be nearby.
2. Make sure both Bluetooth® wireless technology and wifi are enabled on your device.
3. Check that your phone and Bike/Tread/compatible Apple device are on the same user profile.
4. Make sure your watch is fastened securely on your wrist.
5. Make sure you’ve allowed the proper HealthKit permissions.
6. Ensure that you’ve downloaded the Peloton App to your Apple Watch. Steps to download the
7. Ensure that you’ve downloaded the Peloton App to your Apple Watch. Steps to download the Peloton App to your Apple Watch can be found here

These steps may help and is outlined here: Peloton Support


Kind regards.



1 reply
Question marked as Top-ranking reply

Dec 3, 2022 7:30 AM in response to Fishon4495

Hello Fishon4495,


Thank you for reaching out in Apple Support Communities. There are steps available that's outlined on Peloton's website that can help. Here are the steps outlined on their website:


COMMON TROUBLESHOOTING STEPS 
1. Your phone must be nearby.
2. Make sure both Bluetooth® wireless technology and wifi are enabled on your device.
3. Check that your phone and Bike/Tread/compatible Apple device are on the same user profile.
4. Make sure your watch is fastened securely on your wrist.
5. Make sure you’ve allowed the proper HealthKit permissions.
6. Ensure that you’ve downloaded the Peloton App to your Apple Watch. Steps to download the
7. Ensure that you’ve downloaded the Peloton App to your Apple Watch. Steps to download the Peloton App to your Apple Watch can be found here

These steps may help and is outlined here: Peloton Support


Kind regards.



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No heart beat from Apple Watch to peloton

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