I have a brand new iPhone 13 that has audio dropouts on Facetime at the other end only, which is also an iPhone 13. Is there an option that I need to change in Settings that will correct this? (It works fine on regular voice calls, and the problem persists whether I'm on WiFi or cell data). I never had this problem with my iPhone 6s.
iPhone 13
Hello Herriberto,
Please see the following resource which can help resolve issues with audio during FaceTime calls: If you can't make or receive a FaceTime call on your iPhone or iPad - Apple Support
Cheers.
Hello Herriberto,
Thanks for that additional info.
Please contact Apple Support to investigate this more:
Cheers.
Hello Neil22R,
Thanks for the response, but the problem really isn't an inability to make or receive Facetime calls, so the document is not really helpful to me. In fact, the audio on every single call starts out fine, but within a minute or two (sometimes a little longer) the person at the other end gets dropouts on the audio from me, around a second long or even several seconds, often several of them in a row, so that they can't even understand what I'm saying.
I engage in several Facetime calls with that same user every day (and have done for the past couple of years), and we never had this problem until I upgraded from my iPhone 6s to an iPhone 13. The other user in our house who does regular FT calls with that same person is still using a 6s, and has no problems. The only thing that has changed is my phone. It doesn't matter whether I am using WiFi (which is over fiber and has plenty of bandwidth), LTE or 5G.
When I look around the internet, I see that I am not the only person with this problem. I didn't spend a bunch of money to have a worse phone than my old one. If I can't resolve this issue soon, I will be going back to the dealer and cancelling my upgrade, and going back to my 6s.
Audio Dropouts on Facetime on iPhone 13
