Shared album lost after a reset and backup?
I backed up my iCloud and have reset my iPhone and after downloading my iCloud backup again I lost a shared album with all my photos on that. How’s that possible?
iPhone 12
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User profile for user:
ArmMan1016
User level:
Community Specialist
Greetings nathiélle,
Welcome to Apple Support Communities. The content of a Shared Album is not automatically backed up. To save photos from your Shared Album, you need to add it to your photo library prior to backing up your iPhone. To do so tap the photo, then tap the Share button. You can then tap "Save Image". You can more info and help with Shared Albums here:
If Shared Albums aren't working - Apple Support
Feel free to reach back out if you have any questions.
Best regards!