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When I try to download an app for my App Store it is saying payment not completed. I have billing info and have tried everything and it is still not working. Please help

When I try to download an app for my App Store it is saying payment not completed. I have billing info and have tried everything and it is still not working. Please help

Posted on Dec 2, 2022 8:21 AM

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Question marked as Best reply

Posted on Dec 2, 2022 8:51 AM

Hello Ciaran,


Use the instructions in this article to check your payment method. If a payment method appears in red, there's a problem with it.


Add a payment method to your Apple ID - Apple Support


If that doesn't resolve the issue, contact Apple:


Contact Apple. Click here --> Choose your country or region - Official Apple Support Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.


or:


Contact Apple for support and service --> "See a list of Apple phone numbers around the world."

Click here --> Contact Apple for support and service - Apple Support



It also helps to include exact error messages. I was having problems trying to figure out what you meant by "have bill info". I also don't know what you meant by "try everything." It helps to tell us exactly what you did try and why you thought it wasn't working. Thanks!


1 reply
Question marked as Best reply

Dec 2, 2022 8:51 AM in response to Ciaran94

Hello Ciaran,


Use the instructions in this article to check your payment method. If a payment method appears in red, there's a problem with it.


Add a payment method to your Apple ID - Apple Support


If that doesn't resolve the issue, contact Apple:


Contact Apple. Click here --> Choose your country or region - Official Apple Support Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.


or:


Contact Apple for support and service --> "See a list of Apple phone numbers around the world."

Click here --> Contact Apple for support and service - Apple Support



It also helps to include exact error messages. I was having problems trying to figure out what you meant by "have bill info". I also don't know what you meant by "try everything." It helps to tell us exactly what you did try and why you thought it wasn't working. Thanks!


When I try to download an app for my App Store it is saying payment not completed. I have billing info and have tried everything and it is still not working. Please help

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