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monserratt81 Author

Level 1

4 points

My purchase

my purchase couldn't be completed and idk what to do

iPhone 12, iOS 15

Posted on Dec 2, 2022 12:04 PM

Top-ranking reply

Raicya

Level 10

209,103 points

Posted on Dec 2, 2022 12:34 PM

If you get a message -> Your purchase could not be completed, you need to update your payment method or add a new one.

If you want to change your card, add first the new card, then remove the old one.
or if you use your Apple ID balance, you need to set your Apple ID balance as your default payment.

See also -> Payment methods you can use with your Apple ID

Payment methods you can use with your Apple ID – Apple Support (UK)

If you update your payment method or add funds to your Apple ID balance, It would take about 1 to 3 business days in order to process.

If you're still unable to update your payment method, Contact Apple Support.

Click here for more support and assistance.

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