Why can’t I hear out of my phone ? But….

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Twd2022 Author

Level 1

17 points

Why can’t I hear out of my phone ? But….

For some reason with my phone I’m only able to hear someone I’m talking to if I have it either on speaker phone or using my headphones. Then I can hear.

If I don’t have speaker or earphones I can barely hear the person. The sound is extremely low. Of course I tried turning up the volume and looked around settings, but I don’t know if it’s the phone or if it’s me who messed up a setting.

If you were in my situation what would you do ? It’s an iPhone 11 prepaid with total by Verizon. I don’t talk much on the phone mostly through text and social media so I’m not sure when exactly this started. I’m able to be heard just fine.

feedback please. I can’t afford a new phone right now even though this iPhone 11 was extremely affordable to most people. Thank you for reading.

Posted on Dec 2, 2022 11:25 PM

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Answer 1

Top-ranking reply

hc1111

Community Specialist

Dec 5, 2022 4:40 PM in response to Twd2022

Hey there Twd2022,

It sounds like the receiver is what's causing this issue on your iPhone. For this, try the applicable steps below to help:

1. Remove all screen protectors, films, or cases from your device.

2. Check the speaker opening to see if it's blocked or dirty. On iPhone only, make sure that the receiver isn't blocked or dirty.

3. If necessary, clean the speaker or receiver opening with a small, soft-bristled brush. Make sure that the brush is clean and dry.

4. Go to Settings > Sounds (or Settings > Sounds & Haptics), and drag the Ringer and Alerts slider back and forth a few times. If you don't hear any sound, or if your speaker button on the Ringer and Alerts slider is dimmed, your speaker might need service.

5. If you hear sound, try making a call with your iPhone and turn on speakerphone. On iPad or iPod touch, make a FaceTime call. If you still can't hear, or hear static or crackling, then your network or reception could be the issue. Try to call again later, or from a different location.

If you hear no sound or distorted sound from your iPhone, iPad, or iPod touch speaker - Apple Support

Should this persist, Contact Apple Support next for additional help.

Take care!

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