virtual keyboard obscures screen iPhone 8

An app has arbitrarily demanded that I reset the password to continue using it. I go to comply; however, the fields into which I am supposed to type are obscured by the keyboard. The only way I can change this fact is to tap the keychain icon. Whether I cancel the keychain or actually use it, the result is the same - the screen flashes with the empty fields showing for a brief moment. Even if I am fast enough to enter the current password (or even click "forgot my password"), the keyboard reappears and I can do nothing. There is no computer version of the app and it's got health information stored on it so I don't want to delete/reinstall it.

iPhone 8

Posted on Dec 3, 2022 10:04 AM

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Dec 6, 2022 8:03 AM in response to bigthanks

Hello bigthanks,


Welcome to Apple Support Communities!

We want to help resolve the app issue so you can fill out the password section.

Installing pending app updates can help resolve a software related app issue. Use these steps to check for updates: How to manually update apps on your Apple device - Apple Support


"How to manually update apps on your iPhone or iPad

  1. Open the App Store.
  2. Tap your profile icon at the top of the screen.
  3. Scroll to see pending updates and release notes. Tap Update next to an app to update only that app, or tap Update All."


We hope this helps to resolve the software issue causing the keyboard to not show as expected. You can also make sure you have all pending iOS updates installed (Update your iPhone or iPad - Apple Support) and try restarting your iPhone as well.

Cheers!

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

virtual keyboard obscures screen iPhone 8

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