This discussion is archived
6823 Views 8 Replies Latest reply: Aug 26, 2010 9:47 AM by pabs1983
Currently Being ModeratedAug 14, 2010 11:16 PM (in response to Daniel Filice)I forgot to mention that after the "Preparing iPod for Restore" window sits for a long time, the restore window closes and I get a wonderful message that says "The iPod could not be restored. An unknown error occurred (1611).Mac Mini, Mac OS X (10.6.3)
Currently Being ModeratedAug 15, 2010 7:54 AM (in response to Daniel Filice)This article will give you a number of possible ways to attack this type of error: http://support.apple.com/kb/TS1275.
The whole 1600 series of errors relate to USB errors. Given that, restart your Mac (this will reset your USB ports) and try to install/restore/sync again. Also, if you are using a hub, try connecting directly to a USB port on your computer.iMAC 20", iMAC 21.5", Mac OS X (10.6.4), 2G touch iOS 4.02
Currently Being ModeratedAug 15, 2010 8:46 AM (in response to Daniel Filice)I had the same problem when the new software was available. The only thing that worked was restoring my Itouch from another computer. This time I used a laptop, had no other program running adn finally after a week of trying different things this worked. I am now considering if I should risk and download the newer software version 4.0.2....???
We had the same problem with another Itouch on the house and proceeded to do the same thing, we restored it using a laptop with the latest version of Itunes & had no problems getting it restored.dell dimension 51550, Windows XP
Currently Being ModeratedAug 15, 2010 10:14 AM (in response to luvlabs)I studied that Apple article and tried everything. I have the USB connected directly into the Mac. I tried a different computer (my iMac). Yesterday I downloaded some new updates to my Mac Mini, and Apple fixed the earlier problem that this computer did not recognize the iPod Touch. It does now, but still it goes through the steps of "Extracting Software", "Preparing iPod for Restore", then the error message. I have an appointment today at an Apple Store. My iPod is out of warranty, but my Mac Mini is new, so I'm blaming this on my Mac Mini. I just hope I don't now have an iPod Paperweight.Mac Mini, Mac OS X (10.6.3)
Currently Being ModeratedAug 15, 2010 7:51 PM (in response to Daniel Filice)Got it fixed. I went to an Apple Store and one of the "Genius" people had some way to hard reformat the disk. It now works. Whoo-Hoo!! What do they have that I don't have to be able to format the disk that's different from the Restore option?Mac Mini, Mac OS X (10.6.3)
Currently Being ModeratedAug 19, 2010 10:04 AM (in response to Daniel Filice)didn't want to start a new thread seeing as there seems to be quite a few of a similar nature. thought i'd add my tuppence to this one...
i have a first gen iTouch which has... never really worked that well... being honest. it never seemed to power off completely. always ran out of juice even if lying idle. tracks skipped etc. would apparently take just half an hour to recharge, and play for hours, then other times would be charging for hours and only play a few minutes. i never used video or photos on it.
aaaaaanyway, to make a short story longer, recently it'd be connected to my mac and powering up, when it would bleep and switch-off and then start recharging from scratch. in a loop. yet another little quirk i thought.
so, today, i decided to do a complete restore. and it's now completely useless.
i have followed all the advice given (http://support.apple.com/kb/TS1275) and all the troubleshooting hints (http://www.apple.com/support/ipodtouch/assistant/restore/)
and the instructions on restarting the Apple Mobile Device Service (http://support.apple.com/kb/HT1747) utilising 2 computers, 3 cables and 5 different ports to no avail.
all that happens now is that it's stuck in the Recovery Mode, iTunes tries to restore, it hangs on the Preparing Ipod for Restore dialog for about 5 mins, blinks, reboots itself, and iTunes gives me the 1611 error. and round and round we go.
it cannot be the USB ports or cables as some are suggesting. i've tried literally everything. short of smashing the damned thing off the nearest wall.
anyone else got any ideas? unfortunately there are no Genius Bars in Ireland.Dual 1.8GHz G5, 17" MacBookPro, Mac OS X (10.4.11), 4GB Ram
Currently Being ModeratedAug 20, 2010 5:03 PM (in response to lazy_atom)I feel your pain. How old is your iPod Touch? Can you get a call into Apple Support for help? Maybe if you could reformat the drive and reload the OS from scratch, it would work. On mine, oddly, after the Apple Store reformatted my iPod Touch and everything seems fine, it still does not sync to my new Mac Mini, but it sycs fine to my old Mac. Apple Support is calling me tomorrow.Mac Mini, Mac OS X (10.6.3)