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Hi, I have just been charged £12.99 (first time - not seen before), but have no idea what this is for. Could anyone offer advice. I've looked in my appleID subscriptions and there is nothing there to match this. Thanks
iPhone SE, iOS 15
Hello barnowl42,
The support article "If you see 'apple.com/bill' on your billing statement" explains how you can check your iTunes and App Stores purchase history, cancel subscriptions, and track possible sources of unrecognized Apple charges you may see on a bill. These may be purchases by family members if you are an organizer of a Family Sharing group, or possibly a second Apple ID you use. The article also provides a specific link for contacting Apple if you cannot trace the source of charges. Click on this link to read this article ➞ If you see 'apple.com/bill' on your billing statement - Apple Support If you use Apple Card you may find this document helpful too: 'If you see an Apple Services charge you don't recognize on your Apple Card' ➞ If you see an Apple Services charge you don't recognize on your Apple Card - Apple Support
Other possibilities to consider (not all may apply in your situation):
- Unanticipated amounts may be grouped charges ( How apps, content, and subscriptions from Apple are billed - Apple Support ).
- Purchases can be made with your ID if your Apple ID is compromised (what to do ➞ If you think your Apple ID has been compromised - Apple Support ) or somebody else has access to your device (require purchase password ➞ Require a password for App Store and iTunes purchases - Apple Support ).
- If you only see a charge in emails or texts that are not official Apple receipts, it is likely phishing attempts ( Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support ).
- If you are absolutely certain neither you, nor Apple, nor a Family Sharing member can account for a charge and it ONLY appears on a bill for a charge card you alone control, you may have been the victim of card fraud. Contact your financial institution.
- Small amounts of ~$1 may be an authorization hold that will be refunded (pending charge ➞ How apps, content, and subscriptions from Apple are billed - Apple Support ).
If a purchase is listed in your purchase history and you want to ask for a refund, click on this link to "Request a refund for apps or content that you bought from Apple" --> Request a refund for apps or content that you bought from Apple - Apple Support
If a reporting a problem request is unsuccessful or you have another issue you can also try clicking here ➞ Choose your country or region - Official Apple Support Select your country, then a product.
or:
Contact Apple for support and service --> "See a list of Apple phone numbers around the world."
Click here --> Contact Apple for support and service - Apple Support
This link to 'Subscriptions and Billing' has a different layout of some (but NOT all) of the information provided above --> https://support.apple.com/billing
Hello barnowl42,
The support article "If you see 'apple.com/bill' on your billing statement" explains how you can check your iTunes and App Stores purchase history, cancel subscriptions, and track possible sources of unrecognized Apple charges you may see on a bill. These may be purchases by family members if you are an organizer of a Family Sharing group, or possibly a second Apple ID you use. The article also provides a specific link for contacting Apple if you cannot trace the source of charges. Click on this link to read this article ➞ If you see 'apple.com/bill' on your billing statement - Apple Support If you use Apple Card you may find this document helpful too: 'If you see an Apple Services charge you don't recognize on your Apple Card' ➞ If you see an Apple Services charge you don't recognize on your Apple Card - Apple Support
Other possibilities to consider (not all may apply in your situation):
- Unanticipated amounts may be grouped charges ( How apps, content, and subscriptions from Apple are billed - Apple Support ).
- Purchases can be made with your ID if your Apple ID is compromised (what to do ➞ If you think your Apple ID has been compromised - Apple Support ) or somebody else has access to your device (require purchase password ➞ Require a password for App Store and iTunes purchases - Apple Support ).
- If you only see a charge in emails or texts that are not official Apple receipts, it is likely phishing attempts ( Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support ).
- If you are absolutely certain neither you, nor Apple, nor a Family Sharing member can account for a charge and it ONLY appears on a bill for a charge card you alone control, you may have been the victim of card fraud. Contact your financial institution.
- Small amounts of ~$1 may be an authorization hold that will be refunded (pending charge ➞ How apps, content, and subscriptions from Apple are billed - Apple Support ).
If a purchase is listed in your purchase history and you want to ask for a refund, click on this link to "Request a refund for apps or content that you bought from Apple" --> Request a refund for apps or content that you bought from Apple - Apple Support
If a reporting a problem request is unsuccessful or you have another issue you can also try clicking here ➞ Choose your country or region - Official Apple Support Select your country, then a product.
or:
Contact Apple for support and service --> "See a list of Apple phone numbers around the world."
Click here --> Contact Apple for support and service - Apple Support
This link to 'Subscriptions and Billing' has a different layout of some (but NOT all) of the information provided above --> https://support.apple.com/billing
£12.99 charge
