iCloud code 500

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70 points

iCloud code 500

I have an App called STATS that works with Tesla vehicles to monitor battery health. A week ago, all graphs n charts stopped working, error is http status code 500.

I called the STATS app support about the problem. I was told it is apple iCloud server problem and it should be fixed by apple pretty quick. It has been more than a week and the same error code comes up every time I open the app. I live in western PA, is there an icloud server issue in my region?

I also tried signed out icloud and signed in iCloud again, but that did not correct the issue. Any advice from the community or from Apple Tech support?

Posted on Dec 5, 2022 11:19 AM

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Answer 1

Sparks0829

Community Specialist

Dec 7, 2022 2:08 PM in response to Cherub7171

Hi there Cherub7171,

We're happy to provide some guidance. If a third-party app isn't working as expected on your iPhone, you'll want to work through these steps:

1. Close and reopen the app

Force the app to close. Then open the app to see if it works as expected.

2. Restart your device

Restart your iPhone or restart your iPad. Then open the app to see if it works as expected.

3. Check for updates

To see if updates are available for the app, open the App Store, tap your profile icon, then scroll down to see if updates are available. If updates aren't available for the app, update the software on your iPhone or iPad.

4. Delete the app, then redownload it

Delete the app. When you do this, you might lose data that was stored in the app. Then redownload the app. Then check to see if the problem with the app is fixed.

You'll find these steps here: If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open - Apple Support

We know you mentioned contacting the support team for the app already, but if the issue persists, it's ultimately the app developer who should be able to provide some additional guidance. This is because the app wasn't created by Apple and Apple doesn't have any control over content that is or isn't available within the app. This link will help you get started: How to contact an app developer - Apple Support

Take care.

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iCloud code 500

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