Previous 1 2 Next 20 Replies Latest reply: Sep 10, 2010 12:36 PM by davehudgens
itay18 Level 1 Level 1 (0 points)
I bought my macbook at early 2008 in the us. A week ago my battery suddenly stopped charging (currently i work on direct power alone), it also dose not respond to the indication button on it. It seems strange to me that after 2 years the buttery will die, it doesn't happen with other laptops. I wanted to know what is the reason, is it fixable and am i entitled of a new battery instead of this one? I have to mention that i live in israel so i'll have to know if there is a support center here that can assist me with the problem.
Thank you,
Guy

Macbook 13, Mac OS X (10.5.6)
  • kostby Level 4 Level 4 (2,705 points)
    Welcome to Apple Discussions.

    Batteries are 'consumables', things that 'wear out' or get 'used-up' like tires for a car, and ink, toner, and paper for printers.

    The way you use the computer while running on battery-power and how you recharge it can affect how long the battery lasts.

    The original AppleCare warranty is 12 months. If you have an extended AppleCare warranty, they might cover the battery, but only if the battery clearly has a manufacturing defect.

    Locate an authorized Apple service center here --> http://support.apple.com/kb/HT1434
  • sphinx666 Level 1 Level 1 (0 points)
    Read the message I just posted. I got the same response like the guy that responded to you - he must be from Apple.

    Funny, I argued that wear and tear is actually decreased performance - not something that just stops working one day. But apparently, our definitions are incorrect. I also have a 2008 model.
  • kostby Level 4 Level 4 (2,705 points)
    Just because you do not like or agree with the decision you received does not mean that the decision was either incorrect or unfair.

    Message was edited by: kostby
  • Justin Blood Level 1 Level 1 (0 points)
    I have a similar problem. My battery was charging just fine 5 days ago. I was out of town for 5 days, came home and went to use my laptop, and I see now that in place of where it shows the percentage of battery left it says "Not Charging". I have gone through all of the suggested remedies on the macbook support page, including resetting the SMC. I have to have the computer plugged in to work at all. Anyone have any suggestions? It doesn't seem to be a "bad battery"- that happens over time and gradually...
  • babowa Level 7 Level 7 (27,350 points)
    Below is an excerpt from the Apple hardware warranty:

    +This warranty does not apply: (a) to consumable parts, such as batteries, unless damage has occurred due to a defect in materials or workmanship; (b) to cosmetic damage, including but not limited to scratches, dents and broken plastic on ports; (c) to damage caused by use with non-Apple products; (d) to damage caused by accident, abuse, misuse, flood, fire, earthquake or other external causes; (e) to damage caused by operating the product outside the permitted or intended uses described by Apple; (f) to damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of Apple or an Apple Authorized Service Provider (“AASP”); (g) to a product or part that has been modified to alter functionality or capability without the written permission of Apple; or (h) if any Apple serial number has been removed or defaced.+

    For everyone's information, these are user to user forums and any replies you receive will be from users just like you. Apple employees generally do not participate. And, batteries wear out after a certain amount of time/use. That is to be expected. Generally, 300 charge cycles are about it. You can check yours to see what the health of your battery is.
  • Justin Blood Level 1 Level 1 (0 points)
    I understand that the battery will wear out. I just have not ever seen a battery quit working all of a sudden. Is that common? I have had many laptops in the past where the battery slowly loses charge capacity. Are you telling me that I most likely need a new battery, and life will be good again?
  • babowa Level 7 Level 7 (27,350 points)
    Why don't you post the battery health information from your System Profiler; that will give you and anyone else an idea how many charge cycles it has had and its' general health.

    Have you ever calibrated the battery as suggested by Apple?

    http://docs.info.apple.com/article.html?path=Mac/10.5/en/9036.html
  • Justin Blood Level 1 Level 1 (0 points)
    In answer to you question- yes, I have calibrated my battery. I just checked the system profiler and my battery, over the course of about 22 months has been charged a whopping 186 times. The battery health states "check battery". I would say that is well below the acceptable level for a battery life. I read some reviews on the battery that I will now have to purchase and some people reported up to 600 charges with their battery still going strong. I guess I got the lemon this time...
  • babowa Level 7 Level 7 (27,350 points)
    In that case, I would definitely take it to an Apple store and plead my case...
  • nedsah Level 1 Level 1 (0 points)
    Hi there,
    I've been reading your posts, and it seems I've got the same issue. The battery was charging just fine until the other day when I came back after not using the macbook (out of warranty) for some ten days. The first thing I noticed was that the led indicator light was immediately green, although it's supposed to be orange/red while charging. Then, it says 0%, and "Battery is not charging". I left it plugged all night long, but w/out results. I looked it up, and did everything in accordance with the instructions; restart, shut down, reseat the battery, SCT...didn't work. The cycle count is 392 ONLY since Feb 2008! Now, I do understand that batteries wear out, but NOT AFTER 392 TIMES!!! Furthermore, it just does not seem to be ok that the battery just dies like that out of the blue. I ended up going to the reseller, and they looked at it, and said "it says that the battery needs to be replaced..." Although I did point out the fact about 392 cycle count, but they just said "sorry, it happens"??!! It seems to me that this is a defect battery and therefore should be replaced at no cost. I couldn't find an email address for this kind of support; does anyone happen to have it, so that I can send them an email. Please let me know if I'm wrong. Thanks a lot. Here's the data from the system profiler:
    Model Information:
    Serial Number: DP-ASMB016-3826-15c4
    Manufacturer: DP
    Device name: ASMB016
    Pack Lot Code: 0002
    PCB Lot Code: 0000
    Firmware Version: 0110
    Hardware Revision: 0500
    Cell Revision: 0102
    Charge Information:
    Charge remaining (mAh): 0
    Fully charged: No
    Charging: No
    Full charge capacity (mAh): 0
    Health Information:
    Cycle count: 392
    Condition: Check Battery
    Battery Installed: Yes
    Amperage (mA): 0
    Voltage (mV): 7374

    System Power Settings:

    AC Power:
    System Sleep Timer (Minutes): 10
    Disk Sleep Timer (Minutes): 10
    Display Sleep Timer (Minutes): 5
    Automatic Restart On Power Loss: No
    Wake On AC Change: No
    Wake On Clamshell Open: Yes
    Wake On LAN: Yes
    Display Sleep Uses Dim: Yes
    Battery Power:
    System Sleep Timer (Minutes): 5
    Disk Sleep Timer (Minutes): 10
    Display Sleep Timer (Minutes): 1
    Wake On AC Change: No
    Wake On Clamshell Open: Yes
    Display Sleep Uses Dim: Yes
    Reduce Brightness: Yes

    Hardware Configuration:

    UPS Installed: No

    AC Charger Information:

    Connected: Yes
    Charging: No
  • babowa Level 7 Level 7 (27,350 points)
    The general assumption is that batteries will last for about 300 charge cycles; yours has 392. You will need to buy a new battery - you've been able to use it for much longer than expected.
  • sphinx666 Level 1 Level 1 (0 points)
    Try going into the Apple Store and ordering a service battery. Even though mine was above 300 (366 to be exact), it was covered under the apple care warranty - despite what everyone else said on here. Even when I called Apple, they said it wouldn't be covered. So you never know.
  • babowa Level 7 Level 7 (27,350 points)
    True - occasionally, you run into a store employee who will do that; officially, no, they won't replace it after 300 cycles unless they are having an "official" program running to do so.
  • nedsah Level 1 Level 1 (0 points)
    Hello,
    this is quite a surprise to me; 300 cycle counts, and that's it? I compared it to some other people who have over 600 cycle counts, and the battery is working just fine.
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