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Both my IPAD pro and IPhone 14 Pro Max are receiving this message constantly when trying to open my AOL emails. This started after the last update to IOS 16. I have tried deleting and reinstalling the email, turning it on and off, using airplane mode and nothing fixes it.
iPad Pro 11-inch Wi-Fi, Cellular
Assuming nothing - and starting at the beginning - start with initial fault finding:
What happens when you try to receive or send email? Do you see any errors - and if so, what do you see?
If email is failing to send or receive, you are likely to see indicative errors at the bottom of the mail sidebar - the wording of the error usually providing sufficient information to determine the nature of the problem.
Deleting and re-adding your email account is sometimes the easiest way to resolve a problem with a specific Mail account. After deleting the account, perform a forced restart before re-adding the email account to your iPad.
Settings > Mail > Accounts > [Your Mail Account] > Delete Account
Force restart iPad - Apple Support
Settings > Mail > Add Account
Also be aware that some email providers now require the use of App Specific Passwords when accessing mail over IMAP or POP3. If this applies to your email account, you will need to generate a unique password for your iPad email account - that will differ from your normal Account Password. As examples - AOL, Yahoo, Google, Microsoft all use App Specific Passwords when using anything other than their own email client Apps.
If you need to generate an App Specific Password, you’ll need to log-in to your Mail Providers account management webpage - using a web browser - and generate the Password from the appropriate account security page.
More information about AOL’s App Specific Passwords can be found here:
https://help.aol.com/articles/allow-apps-that-use-less-secure-sign-in?guccounter=1
Assuming nothing - and starting at the beginning - start with initial fault finding:
What happens when you try to receive or send email? Do you see any errors - and if so, what do you see?
If email is failing to send or receive, you are likely to see indicative errors at the bottom of the mail sidebar - the wording of the error usually providing sufficient information to determine the nature of the problem.
Deleting and re-adding your email account is sometimes the easiest way to resolve a problem with a specific Mail account. After deleting the account, perform a forced restart before re-adding the email account to your iPad.
Settings > Mail > Accounts > [Your Mail Account] > Delete Account
Force restart iPad - Apple Support
Settings > Mail > Add Account
Also be aware that some email providers now require the use of App Specific Passwords when accessing mail over IMAP or POP3. If this applies to your email account, you will need to generate a unique password for your iPad email account - that will differ from your normal Account Password. As examples - AOL, Yahoo, Google, Microsoft all use App Specific Passwords when using anything other than their own email client Apps.
If you need to generate an App Specific Password, you’ll need to log-in to your Mail Providers account management webpage - using a web browser - and generate the Password from the appropriate account security page.
More information about AOL’s App Specific Passwords can be found here:
https://help.aol.com/articles/allow-apps-that-use-less-secure-sign-in?guccounter=1
jla3523 Said:
"Email not downloaded from server: Both my IPAD pro and IPhone 14 Pro Max are receiving this message constantly when trying to open my AOL emails. This started after the last update to IOS 16. I have tried deleting and reinstalling the email, turning it on and off, using airplane mode and nothing fixes it."
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Troubleshooting Downloaded eMails Error:
These eMail are being accessed by the eMail server, and are not downloaded to your device. So, what to do...
A. Use a New App Password:
Do you use an App Password? If so, try a new App Password. Sometime changes (i.e. updates) are made to the Mac, and then mail server syncing becomes an issue (which is what a new App Password it intended for). See how AOL Uses it: As an example, here is how AOL uses an app password. Go Here: Create and Manage Third-Party App Passwords - AOL Help
B. Check your Port Numbers:
Go Here: Download your eMail from AOL Mail with IMAP - Apple Support
jla3523 Said:
"Email not downloaded from server: I don’t use an app password and my settings are correct. I get 'the connection to the server failed' as an account error."
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Use an App Password:
So try using an app password. Is that too hard to try? Go Here: Create and Manage Third-Party App Passwords - AOL Help
I don’t use an app password and my settings are correct.
I get “the connection to the server failed” as an account error.
Email not downloaded from server
