Hello
When I bought my first Apple computer long ago, I bought a three year AppleCare package.
My friend has told me that Apple now provides free telephone support to ALL customers, with or without them having purchased AppleCare.
Is that correct?
iPhone 14 Pro
You get 90 days of free phone support after purchase.
Form the tech specs for the 24" iMac:
"Your iMac comes with 90 days of complimentary technical support and a one‑year limited warranty. Purchase AppleCare+ for Mac
to extend your coverage from your AppleCare+ purchase date and add
unlimited repairs for accidental damage from handling, each subject to a
service fee of $99 for screen damage or external enclosure damage, or
$299 for other repairable accidental damage, plus applicable tax."
You get 90 days of free phone support after purchase.
Form the tech specs for the 24" iMac:
"Your iMac comes with 90 days of complimentary technical support and a one‑year limited warranty. Purchase AppleCare+ for Mac
to extend your coverage from your AppleCare+ purchase date and add
unlimited repairs for accidental damage from handling, each subject to a
service fee of $99 for screen damage or external enclosure damage, or
$299 for other repairable accidental damage, plus applicable tax."
After discussion with Apple Support on the telephone, I can personally assure you that you are possibly mistaken.
"AppleCare+ for Mac is an insurance plan ... " See:- AppleCare Products - Mac - Apple (UK)
Telephone support/help has been provided to me, and my friends, without the need for AppleCare. All that appears to be required is modern hardware and an up-to-date operating system.
Anyone who needs help from Apple may get same by starting here:- Apple Support
Do try it - and let me know how you get on.
Thanks.
The user may try the link below to validate the Free or Paid for Telephone Support for each device the use owns
Check Your Service and Support Coverage - Apple Support
In image below, the M1 Mac mini was I purchased September 3, 2021 is Expired for free telephone support
Not that I'm aware of. Someone will correct me if I'm wrong.
Thank you for those very interesting and helpful links, P.Phillips.
Another friend has suggested that one tries here:- My Support – Official Apple Support
I've had a look myself .... and it does appear that Apple has improved its 'customer relations' efforts!
Welcome and any of the above should suffice for your requirements
😎
Help from Apple Support
