my computer requires a recovery key
I wanted to erase all the data from my old computer and now it requires a recovery key. I cannot turn on nor turn off my computer, it is stuck. what to do
MacBook Air
You will need to enter your recovery key to continue. If you have lost your recovery key you can generate a new one
On your iPhone, iPad, or iPod touch
- Go to Settings > [your name] > Password & Security. You might need to enter your Apple ID password.
- Tap Recovery Key.
- Slide to turn on Recovery Key.
- Tap Use Recovery Key and enter your device passcode.
- Write down your recovery key and keep it in a safe place.
- Confirm your recovery key by entering it on the next screen.
On your Mac
- Go to System Preferences > Apple ID > Account Details. You might need to enter your Apple ID password.
- Click Security.
- In the Recovery Key section, click Turn On.
- Click Use Recovery Key.
- Write down your recovery key and keep it in a safe place.
- Click Continue.
- Confirm your recovery key by entering it on the next screen.