Hello shelly231,
Thanks for trying those steps. Next, we'd recommend checking to make sure you have not enabled Screen Time and set an App Limit by completing the steps listed here: Use Screen Time on your Mac - Apple Support
that are also listed below.
"Follow these steps in macOS Catalina or later:
- Choose Apple menu > System Preferences, then click Screen Time.
- Click Options in the lower-left corner.
App Limits
Set the amount of time you want to be able use apps. You can set limits on specific apps, or entire categories of apps.
An app-limit notification appears 5 minutes before a limit is reached (expires). After the limit is reached, the app shows a window saying that you've reached your limit.
- Click OK to close the app and honor the limit you've set. Or click Ignore Limit, then choose One More Minute, Remind Me in 15 Minutes, or Ignore Limit For Today.
- If you've set a Screen Time passcode, App Limits includes an additional setting: “Block at end of limit.” When this setting is selected and you click Ask For More Time when a limit is reached, entering the passcode allows you to approve the app for 15 minutes, an hour, or all day. Child accounts can click One More Minute once, or click Ask For More Time to send their request to the parent account for approval."
Best regards.